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KAV definiton alerts are generated while agents are offline - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>PROBLEM</strong><br>You have configured the KAV alerts to tell you when definitions are out of date.<br>You are receiving emails about this even for machines that are off-line, in some cases, off-line for maintenance or off-line long-term due to known reasons.<br><br><strong>CAUSE</strong><br>The definition alert only specifies that it will send an alert if the definitions are out of date, it does not specify that this is limited to on-line machines.<br>An agent being off-line does not change the definition dates - they are out of date whether the agent is on-line or not. The Kaseya server itself performs this check, comparing the last reported definition date with the current time - if the dates are too far apart, then the alert is generated.<br><br><strong>WORKAROUND / RESOLUTION</strong><br>This is by design, as such, there is no "fix" planned for this<br>Kaseya already has a couple of ways of handling alerts for machines that are off-line for known reasons and for machines where you do not want to receive alerts during certain times.<br><br>Agent Off-line for scheduled maintenance<br>On the Monitor Tab -> Suspend Alarms page you can specify a start time and duration of scheduled maintenance. During this time, any alerts created by the agent will be ignored - no emails will be sent, no tickets created, etc. This is ideal if you are perform maintenance on a weekly basis, and know that the maintenance may trigger an alarm.<br>For example, you reboot a server every Sunday night and do not want off-line alerts generated during this maintenance work.<br><br>Suspending agents<br>Agent Tab - > Suspend Agent. This will stop the agent checking in and also stop any alerts. This is typically used when a machine is off-line for extended periods, or you do not want the Kaseya agent to be performing any tasks during a given period.<br><br><strong>ADDITIONAL INFORMATION</strong><br>Further information can be found about suspend alarms and suspend agents, can be found here - <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fhelpdesk.kaseya.com%2Fentries%2F93298607-What-is-the-difference-between-Suspend-Alarms-and-Suspend-Agent-">https://helpdesk.kaseya.com/entries/93298607-What-is-the-difference-between-Suspend-Alarms-and-Suspend-Agent-</a><br><br><strong>REFERENCE</strong><br>#100193</p> </article> </main>