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3rd party application on older Windows OS does not display correctly in KRC session - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="problem">Problem</h3> <p>When remote controlling an agent with Windows Vista/2008 or earlier operating systems, a specific 3rd party application does not display correctly in the remote session.</p> <h3 data-id="cause">Cause</h3> <p>There may be a conflict between the 3rd party application and the "Mirage driver" used by KRC.</p> <p>The Mirage driver is a 3rd party "mirror driver" (or virtual display driver) used by default on agents running <em>Windows Vista/2008 or earlier operating systems</em> for performance optimization, but some applications do not work correctly with such drivers.</p> <h3 data-id="resolution">Resolution</h3> <p>Disable the Mirage driver using the following steps: -</p> <p>1) download the attached file - <strong>KaseyaRemoteControlHost.zip</strong> - and extract KaseyaRemoteControlHost.config</p> <p>2) copy to the Kaseya agent installation directory on the agent machine in question - usually <strong>C:\Program Files (x86)\Kaseya\[serverID]</strong></p> <p>With the config file in place, KRC sessions to the agent will not use the Mirage driver. The physical display adapter in the agent machine will be used instead.</p> <h3 data-id="applies-to">Applies to</h3> <p>Kaseya VSA (Remote Control) - R8 and later</p> <p>Windows Vista/2008 or earlier operating systems</p> </article> </main>