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How to trouble-shoot a problem with a plugin monitor - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>QUESTION<br></strong>How to trouble-shoot a problem with a plugin monitor</p> <p><strong>RESOLUTION<br></strong>A plugin script is launched by the Data Gathering Engine. The script is launched from TRAVERSE_HOME\bin; that would be the launch directory.</p> <p>Is the perl script using any specific libraries? If so, please ensure that the perl script has references to the libraries based on a home directory path of TRAVERSE_HOME\bin<br> Also, for troubleshooting purposes, you may consider launching a .bat file and call the perl script from within the .bat file. The perl script should be launched redirecting the stdout and stderr to a file. Inspecting the file should provide some clues.</p> <p>Please also ensure that the DGE component is restarted if any changes are made to the script.</p> <p><strong>APPLIES TO<br></strong>All Traverse versions</p> <p><br><strong>REFERENCE </strong><br>Also see <a rel="nofollow" href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229043288">Troubleshooting why the scriptmonitor sub-component stops responding</a></p> </article> </main>