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Gateway cannot be installed in KNM - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Description:</strong></p> <p>Gateway cannot be installed in KNM is because the probe is not present .</p> <p> </p> <p><strong>Solution :</strong></p> <p><strong>Automatic harvest should never be enable and the "noNetwork" should never be renamed or scanned</strong> </p> <p>Unnamed network are present when:</p> <ul><li>the Automatic harvest is enable, every time a computer discovers a new network the system will create a new "unnamed" network.</li> <li>if a device which is not assigned to any network popup in the vsa and the container "noNetwork" was renamed or scanned this one will be absent or create an "unnamed " network</li> </ul><p>To solve the problem we need to delete all the "unnamed" network and machines in the GridView and Lan Network <br>When a machine without a network pops up in Discovery this machine will be automatically assigned to the container " noNetwork" <br>When all the machines are deleted they will be present in this container, and when the probe is present in this container you will be able to create<br>your network with the probe present in this container. If after several days the device is not present the agent must be reinstalled.</p> <p>If you create your Network and the probe is not present in the container , this one will not be present in KNM and you will not be able to install the Gateway</p> <p>Only windows 7/ 2008/2012 can be used for the probe,, ( XP,8 /8.1 are not supported )</p> <ul><li>If this network was scanned or renamed there will not be any container and all the machines will be present as " unnamed" or not present</li> <li>If this network was scanned or renamed you should contact support.</li> </ul><p> </p> <p> </p> <p> </p> <p> </p> </article> </main>