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Troubleshooting: Turn on additional VMware logging - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="question">QUESTION</h3> <p>How do I turn on additional VMWare logging for troubleshooting?</p> <h3 data-id="resolution">RESOLUTION</h3> <p>Occasionally, to troubleshoot issues with VMWare tests (across Vcenter and/or ESX hosts), it is required to turn on additional debugging to collect data. To do so, kindly follow the instructions here:</p> <p>Please follow the instructions here to turn on additional logging for vmware. (The instructions are for a Windows installation; for Linux, please use / in place of \ for the directory paths)</p> <p>On the DGE or DGE Extension in question:</p> <ul><li>Create a copy of the existing TRAVERSE_HOME\etc\logging\debug.xml</li> <li>Create a copy of the existing TRAVERSE_HOME\etc\logback.xml</li> <li>Replace TRAVERSE_HOME\etc\logging\debug.xml with the copy in the <a rel="nofollow" href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/article_attachments/360011150878/Debug_TV.zip">attached zip file</a></li> <li> In the file, TRAVERSE_HOME\etc\logback.xml, change the value of 'LOGDEBUG' to 'true' <br><br> <property name="LOGDEBUG" value="true" /> <!-- when 'true' edit ${LOGINC}/debug.xml --><br><br></li> <li> Save the file (depending on permissions, you may have to save to the Desktop and then the copy the file over) </li> </ul><p>Within a few minutes, a file such as TRAVERSE_HOME\logs\vmware-2020-02-21-12.log should be created.</p> <p>Once the issue has occurred, please zip and attach all instances of the vmware <em>log</em> files for review on the support ticket that has been opened. Please do not post the files here.</p> <p> To turn off the additional logging, please</p> <ul><li>Restore the saved debug.xml back to <TRAVERSE_HOME>\etc\logging\debug.xml</li> <li>Restore the saved logback.xml back to <TRAVERSE_HOME>\etc\logback.xml</li> </ul><p><strong>APPLIES TO<br></strong>All versions of Traverse</p> </article> </main>