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DGE(-X) Does Not Show on Health Page - Connect IT Community | Kaseya
<main> <article class="userContent"> <div><strong>PROBLEM</strong></div> <div>Components do not display on the Health Page</div> <div> </div> <p>Upon creating a new DGE server, the following items are generally looked into:</p> <p>-(Firewall) Opening the correct ports to and from the BVE (noted below)</p> <p>-Matching the DGE name within the UI and the etc/dge.xml</p> <p> <br><strong>CAUSE<br></strong>If the time on the new server is incorrect, this causes issues with the Health Page's heartbeat timestamps. <br><br><strong>RESOLUTION</strong><br>It is recommended that all Traverse servers are configured to synchronize against an accurate NTP source. If a heartbeat from the DGE server is outside of an expected time (e.g. 5 hours in the future), the heartbeat message is thrown away, considering the entry invalid on the SUPERUSER > HEALTH page.</p> <div> </div> <div> </div> <div>Ports:</div> <div>7651, 7652, 7653, 7654: DGE-X > Cloud (BVE)</div> <div>9443: DGE-X > Cloud (Upstream DGE)</div> <div> </div> <div> <strong>APPLIES TO<br></strong>All Traverse versions</div> <div> </div> <div><strong>REFERENCE </strong></div> <div><strong>-</strong></div> </article> </main>