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Troubleshooting why the scriptmonitor sub-component stops responding. - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>QUESTION<br></strong>Why does the scriptmonitor subcomponent (within the DGE component) stop responding. The following error message is seen in the error-date-log;</p> <p> 2015-05-20 00:00:13,029 m.m.ScriptMonitor[Monitor Server]: (ERROR\) heartbeat interval of 600000 exceeded<br>2015-05-20 00:00:18,005 m.m.ScriptMonitor[Monitor Server]: (ERROR\) heartbeat interval of 600000 exceeded<br>2015-05-20 00:00:23,003 m.m.ScriptMonitor[Monitor Server]: (ERROR\) heartbeat interval of 600000 exceeded<br>2015-05-20 00:00:27,980 m.m.ScriptMonitor[Monitor Server]: (ERROR\) heartbeat interval of 600000 exceeded<br>2015-05-20 00:00:32,940 m.m.ScriptMonitor[Monitor Server]: (ERROR\) heartbeat interval of 600000 exceeded<br>2015-05-20 00:00:37,915 m.m.ScriptMonitor[Monitor Server]: (ERROR\) heartbeat interval of 600000 exceeded<br>2015-05-20 00:00:42,889 m.m.ScriptMonitor[Monitor Server]: (ERROR\) heartbeat interval of 600000 exceeded</p> <p> </p> <p><strong>TROUBLESHOOTING</strong></p> <p>To assist with troubleshooting this issue please review the task manager and tell us if you see a number of perl scripts not terminating. In Task Manger you may enable the option to view the command line (View --> Select Columns --> Command Line)</p> <p> </p> <p><strong>APPLIES TO<br></strong>All Traverse versions</p> <p><strong><br>REFERENCE<br></strong>Also see <a rel="nofollow" href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229043668">How to trouble-shoot a problem with a plugin monitor</a></p> <p> </p> <p> </p> </article> </main>