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KAV - How to get Complete memory dump - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="question">Question</h3> <p>How do I get Complete memory dump ?</p> <h3 data-id="answer">Answer</h3> <p>After the installation of a KAV, Windows<strong> </strong>may stop unexpectedly and error message may appear on a blue screen. There might be a conflict either with your computer software or with some drivers and KAV. </p> <p><strong>To get the complete memory dump, follow the steps below.</strong></p> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fsupport.kaspersky.com%2Fgeneral%2Fdumps%2F10659">How to get a complete memory dump if Windows 8 returns a stop error</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fsupport.kaspersky.com%2Fgeneral%2Fdumps%2F7989">How to get a complete memory dump if Windows 7 returns a stop error</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fsupport.kaspersky.com%2Fgeneral%2Fdumps%2F2056">How to get a complete memory dump if Windows Vista returns a stop error</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fsupport.kaspersky.com%2Fgeneral%2Fdumps%2F6200">How to get a complete memory dump if Windows XP returns a stop error</a></li> </ul><p> </p> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fsupport.kaspersky.com%2Fgeneral%2Fdumps%2F3055">How to get a complete memory dump if Windows 7 stops responding</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fsupport.kaspersky.com%2Fgeneral%2Fdumps%2F2142">How to get a complete memory dump if Windows Vista stops responding</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fsupport.kaspersky.com%2Fgeneral%2Fdumps%2F8003">How to get a complete memory dump if Windows XP stops responding</a></li> </ul><p> </p> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fsupport.kaspersky.com%2F5454">How to get a complete memory dump if Windows Server 2008 hangs?</a></li> </ul><p>Zip the file and create a Support Ticket so we can send it over to Kaspesky for analysis.</p> <p> </p> <div> <p>When collecting the dumps, please make sure that you also collect the following logs:</p> <p>GSI Report: <a title="GSI Info Tool" rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fsupport.kaspersky.com%2Fgeneral%2Fdumps%2F3632%23block1">http://support.kaspersky.com/general/dumps/3632#block1</a></p> <p>Traces: <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.zendesk.com%2Fentries%2F102736643-How-To-Collect-Application-Trace-Files-KAV-10-" rel="nofollow noreferrer">https://kaseya.zendesk.com/entries/102736643-How-To-Collect-Applica...</a></p> </div> </article> </main>