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WMI error 0x80041013 causes monitoring of backups to fail - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="problem"><strong>PROBLEM</strong></h3> <ul><li>Backups are reported as failed by Kaseya - "Backup process was interrupted and did not complete" - but Acronis log on the agent side (c:\koworking\volBackupLog.XML or folderBackupLog.XML) shows that backup completed normally</li> <li>The Kaseya Agent service log (usually C:\Program Files (x86)\Kaseya\<serverID>\agentmon.log) contains the below error message at the time the backup ran</li> </ul><p> </p> <blockquote class="blockquote"> <p>2015/05/04 22:18:06.313 [3eec]: WMI WQL "SELECT Name, ProcessId FROM Win32_Process where Name="kaseyabackupcmd.exe"" failed with error 0x80041013.</p> </blockquote> <ul><li>When running msinfo32.exe tool in Windows, it intermittently failed to list data including running tasks</li> <li>The problem was temporarily resolved by restarting WMI service in Windows</li> </ul><h3 data-id="cause"><strong><br>CAUSE</strong></h3> <p>The error message comes from WMI, a Windows operating system component for which Kaseya agent has a dependency. The problem was found to be caused by a 3rd party network device flooding the WMI database with queries.</p> <p> </p> <h3 data-id="resolution"><strong>RESOLUTION</strong></h3> <p>After stopping the 3rd party queries, the problem was resolved.</p> <p>This <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fsocial.technet.microsoft.com%2FForums%2Fwindowsserver%2Fen-US%2F1ccc0a3a-4472-4627-b46f-5aa6e851a172%2Fserver-2008-r2-wmi-problems-wbemequotaviolation-providerloadfailure-and-more%3Fforum%3DwinserverManagement%26prof%3Drequired" rel="noopener nofollow">Microsoft Technet thread</a> has steps to trace incoming queries to WMI. This can be used to track down the source of the problem.</p> <p> </p> <h3 data-id="further-investigation">Further investigation</h3> <p>As WMI is a Windows operating system component, Kaseya cannot provide in-depth troubleshooting steps. Use Microsoft support resources to investigate further.</p> <p> Related articles</p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/entries/88948967-Backup-process-was-interrupted-and-did-not-complete" rel="noopener nofollow">Backup process was interrupted and did not complete</a></p> <h3 data-id="applies-to"><strong><br>APPLIES TO</strong></h3> <p>Kaseya VSA (Backup module) - all versions</p> </article> </main>