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Where are ticket attachments saved? - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>QUESTION</strong><br><br>Where are attachment to tickets in Service Desk saved?</p> <p>Are they in the database, or on disk?<br><br><strong>ANSWER</strong><br><br>The text of attachments is stored in the database, however, attachments such as ZIP or JPG files are stored on disk.<br>These can be found in c:\kaseya\webpages\ManagedFiles\VSATicketFiles<br>The structure is a little confusing at first - the tickets are broken in to their numbered parts<br><br>For service desk tickets, the structure is this<br><br>\IN\000\001 - This would be the folder for Service Desk ticket IN000001<br>\KB\023\456 - This would be for ticket KB023456<br><br>For "Ticketing" tickets, the location is the same, but these tickets do not have prefixed letters, so they are just the numbers<br><br>\1024 - Attachments for ticket 1024<br><br><br></p> </article> </main>