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How to capture verbose logging from the provisioning server (Poet)? - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>QUESTION:</strong></p> <p>How to capture verbose logging from the provisioning server (Poet)?</p> <p> </p> <p><strong>RESOLUTION:</strong></p> <p>To list connected Poet (provisioning server) clients from the Traverse BVE:</p> <p> </p> <pre class="code codeBlock" spellcheck="false" tabindex="0">cd TRAVERSE_HOME apps\poet\bin\ptsu -listProcesses localhost > poet_clients.txt</pre> <p>To capture verbose Poet (provisioning server) logging information from the BVE:</p> <p><strong><em>On Windows:</em></strong></p> <div> <ul><li>Launch 'ptsu' from a Windows command prompt on the BVE:</li> </ul></div> <div> ptsu localhost</div> <div> <br><img src="/attachments/token/aQUFdhqQ0LeiVH4MGlfKiP25B/?name=ptsu_kb.JPG" alt="ptsu_kb.JPG" class="embedImage-img importedEmbed-img"></img></div> <ul><li>Select '11' to 'Set Verbose Mode'</li> <li>Enter '5' for the 'mode'</li> <li>Enter '21' to exit</li> </ul><p>Wait an hour, revisit the steps above to set the verbose level to '0' (to return to original logging level), then forward a zip archive of TRAVERSE_HOME\logs\poet.log via the ticket.</p> <p>Please note if this is GNU/Linux this will be logged under TRAVERSE_HOME/logs/stderr.log</p> <p><strong><em>On GNU/Linux</em></strong> (please note the backtick ` are to be typed in as is for the export LD_LIBRARY_PATH command below):</p> <pre class="code codeBlock" spellcheck="false" tabindex="0">su <br>cd TRAVERSE_HOME/apps/poet/lib # Replace TRAVERSE_HOME with your actual Traverse install folder<br>export LD_LIBRARY_PATH=`pwd` <br>cd ../bin <br>./ptsu localhost</pre> <ul><li>Select '11' to 'Set Verbose Mode'</li> <li>Enter '5' for the 'mode'</li> <li>Enter '21' to exit</li> </ul><p>Wait an hour, revisit the steps above to set the verbose level to '0' (to return to original logging level), then forward a zip archive of TRAVERSE_HOME\logs\stderr.log via the ticket.</p> <p> </p> <p><strong>WARNING:</strong> <em>This file size will grow quickly due the level of verbosity. Is not recommended to leave this enable after the capture of the required information.</em></p> <p> </p> <p><strong>APPLIES TO:</strong></p> <p>All versions of Traverse</p> </article> </main>