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Some admin features are not available for certain devices. - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="question"><strong>QUESTION</strong></h3> <p>You wish to create an Advanced Test for a device but the feature is not available.</p> <p> </p> <p><img src="/attachments/token/YWKezzVYJvCNcFrx2MeWJZexM/?name=Article_7.png" alt="Article_7.png" width="799" height="279" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <h3 data-id="resolution-1"><strong>RESOLUTION #1</strong></h3> <p>Certain operations , such as creating tests, require being represented into the department. You may do so by navigating to</p> <p>Administration --> Department --> click on the Users link for the department where the device resides --> and click on the Represent link for a reference user.</p> <p> </p> <p><img src="/attachments/token/nw6UnQ4GWE8mJxTZgFhxvicWx/?name=Article_4_001.png" alt="Article_4_001.png" width="799" height="298" class="embedImage-img importedEmbed-img"></img></p> <p><img src="/attachments/token/YDEEqgy2AbqdYZzj9ydLnydEN/?name=Article_5.png" alt="Article_5.png" width="795" height="285" class="embedImage-img importedEmbed-img"></img></p> <p>When represented as a user in the Department the option to 'Create New Advanced Tests' is available.</p> <p><img src="/attachments/token/5ybUGZhefMnHC7KdLJis65LZN/?name=Article_6.png" alt="Article_6.png" width="792" height="314" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p> </p> <h3 data-id="resolution-2"><strong>RESOLUTION #2</strong></h3> <p><strong><br></strong>The admin options will also be available when logged in directly as a user in the department.</p> <p> </p> <p><img src="/attachments/token/pYKHeqzp98hKlqUDcx69dyfMi/?name=Article_8.png" alt="Article_8.png" width="794" height="273" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p><strong>APPLIES TO </strong></p> <p>All versions of Traverse</p> <p><strong>REFERENCE </strong></p> <p>None</p> </article> </main>