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KAM definitions are not updating (Error Code 0) - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>PROBLEM</strong></p> <p>Endpoint machines with <strong>Kaseya Anti-Malware</strong> are unable to download latest Database Definitions.</p> <p>Kaseya UI shows the "Virus Definition Out Of Date" flag:</p> <p> <img src="/attachments/token/j1ZwTJlzn1ewFekyhCiJ20h0H/?name=Kaseya+UI+KAM+OOD.jpg" alt="Kaseya_UI_KAM_OOD.jpg" class="embedImage-img importedEmbed-img"></img></p> <p>Endpoint machines have the same status:</p> <p><img src="/attachments/token/0PEAQeOfnVBY8IAP6YH064diQ/?name=2015-04-12+11_40_00-7-2lite+%5BRunning%5D+-+Oracle+VM+VirtualBox.jpg" alt="2015-04-12_11_40_00-7-2lite__Running__-_Oracle_VM_VirtualBox.jpg" width="641" height="384" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p><strong>Symptoms:</strong></p> <p><strong>Manual Updates</strong> (from Kaseya Console) and <strong>Scheduled Updates</strong> (using KAM profiles) execute the following command on the endpoint machines:</p> <p> [[mbam-msp.exe" /update -silent]] </p> <p>However, after a few seconds nothing happens:</p> <p> </p> <p><img src="/attachments/token/rkhWRA7AszlujVHVr9LbvEre5/?name=CMD+mbam-msp.jpg" alt="CMD_mbam-msp.jpg" width="657" height="54" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p>Scheduled Task shows the following error message in LOGs:</p> <p><strong><em>2015/04/12 14:10:00 +1200 WINWS7-2 Denis ERROR Scheduled update failed: Host not found failed with error code 0</em></strong></p> <p> </p> <p><strong><em><img src="/attachments/token/zVHozPjmIO18h3tmlpIhZ8Xnk/?name=LOGs.jpg" alt="LOGs.jpg" width="626" height="53" class="embedImage-img importedEmbed-img"></img></em></strong></p> <p>These LOGs can be found in the <kworking>\KAM\MbamLogs folder</p> <p> </p> <p> </p> <p>Executing Update on Endpoint machine shows the following message:</p> <p><img src="/attachments/token/JJLRiZfYL7KkFLb4OsM4Z60ST/?name=Manual+Update+error+message.jpg" alt="Manual_Update_error_message.jpg" width="586" height="472" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p> </p> <p><strong>SOLUTION</strong></p> <p>This issue happens when the an endpoint machine with KAM is unable to reach Malwarebyte Servers to perform update of the database definitions.</p> <p>To fix this issue please make sure that your Network Firewall has exclusions/allows the following URLs:</p> <p><em><strong>data-cdn.mbamupdates.com</strong></em></p> <p><em><strong>static-cdn.malwarebytes.org</strong></em></p> <p> </p> <p>As an example see Kaspersky Firewall Settings:</p> <p><img src="/attachments/token/CzOLDytrTrJ7tF3e8bdz33hvu/?name=Firewall+settings+example.jpg" alt="Firewall_settings_example.jpg" class="embedImage-img importedEmbed-img"></img></p> <p> </p> </article> </main>