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Remote Control conflict with StarScheduler.exe - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="problem">Problem</h3> <p>When remote controlling to an agent, a 3rd party scheduling application (StarScheduler.exe) stops working.</p> <h3 data-id="cause">Cause</h3> <p>The 3rd party program is incompatible with "mirror drivers" used by several remote control products, including Kaseya.</p> <p>A "mirror driver" is a virtual display adapter, and is used to improve screen refresh performance when remote controlling machines with older Windows operating systems. Kaseya uses a mirror driver on agents with the following operating systems: -</p> <ul><li>servers with <em>Windows 2008 R2</em> and earlier</li> <li> workstations with <em>Windows</em><em> Vista</em> and earlier </li> </ul><h3 data-id="resolution">Resolution</h3> <p>The following steps can be used to bypass the mirror driver: -</p> <p>1) download the attached file - <strong>KaseyaRemoteControlHost.zip</strong> - and extract <em>KaseyaRemoteControlHost.config</em></p> <p>2) copy to the <em>Kaseya agent installation directory</em> on the agent machine in question (by default, <em>C:\Program Files (x86)\Kaseya\[serverID])</em></p> <p>With the config file in place, KRC sessions to the agent will bypass the driver. This will avoid the conflict, <em>but please note that video performance may be degraded as a result of bypassing the driver.</em></p> </article> </main>