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Service Desk does not appear in the list of my modules after changing my account type - Connect IT Community | Kaseya
<main> <article class="userContent"> <p> </p> <p><strong>Problem</strong>: I no longer see Service Desk in the list of my menu when I log into my VSA, what could be the issue?</p> <p> </p> <p><strong>Cause: </strong>The cause of this behavior could be any of the following:</p> <p>1. The Role you are logged in as does not have the SD Admin or AD User Role Type</p> <p>2. The Server was just updated/upgraded and many modules aren't showing up (<strong>On-Premise</strong>)</p> <p>3. You recently changed your On-Premise or Cloud Server to another Instance</p> <p> </p> <p><strong>Solution: </strong>Here are the solutions to those causes, respectively:</p> <p>1. Navigate to System > Roles and select the Role you are using. Check the Role-Types assigned to this role and add the SD User or SD Admin Role-Type.</p> <p>2. You will need to need to connect locally to your Kaseya Server and navigate to the web-page <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2F127.0.0.1%2Finc%2FGetCheck.asp">https://127.0.0.1/inc/GetCheck.asp</a> </p> <p>3. You will need to reach out to your CSx representative to ensure you are still licensed for this module.</p> <p>3a. If you are On-Premise and confirmed you are licensed for the module; you will need to install the module using the Kinstall.exe.</p> <p> </p> </article> </main>