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KSBR client license removal from a crashed machine - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="question">Question</h3> <ul><li>a <em>System Backup and Recovery</em> (KSBR) client was installed with <em>Kaseya</em> license</li> <li>the agent machine has crashed and will not be used again, or needs to be rebuilt on different hardware</li> <li>how can the KSBR license be reclaimed?</li> </ul><h3 data-id="answer">Answer</h3> <p><strong>If the agent will not check in again, use this process: -</strong></p> <p>1) delete the Kaseya agent</p> <p>- go to <em>Agent > Install Agents > Delete</em> page</p> <p>- delete the agent with "Delete account now without uninstalling the agent" option selected</p> <p>- if the license is needed straight away, use the "clean database" button to force immediate clean-up (otherwise process may take up to 24 hours)</p> <p>2) go to <em>System Backup and Recovery > Configure > Install Or Remove </em>page and click "Reclaim" button</p> <p> </p> <p><strong>If the agent machine is rebuilt on different hardware,</strong> the original license will not be valid, as Storagecraft licenses cannot be transferred between different computers.<strong> In this case, there are two options: -</strong></p> <p><em>Option 1</em></p> <p>1) use above process to delete the agent and reclaim the license</p> <p>2) install new agent to rebuilt machine, and install KSBR client - it will receive new license from the pool</p> <p> </p> <p><em>Option 2</em></p> <p>1) install the agent to the rebuilt machine using the original account: -</p> <p>- go to <em>Agent > Install Agents > Create </em>page</p> <p>- click on hyper-linked agent ID to download machine specific install package</p> <p>- it will check back in as the original agent account, but Storagecraft license will be deactivated due to hardware changes</p> <p>2) go to <em>System Backup and Recovery > Configure > Install Or Remove</em> page and uninstall KSBR client - the license will be returned to the pool</p> <p>3) install KSBR client again - it will be reactivated based on new hardware</p> <p> </p> <h3 data-id="applies-to">Applies to</h3> <p>Kaseya VSA (System Backup and Recovery module) - all versions</p> </article> </main>