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9.5.7a (9.5.7.2994) Feature Release – 11 July 2021 - Connect IT Community | Kaseya
<main> <article class="userContent"> <div> <h1 data-id="important-information-regarding-patch-installation-for-on-premise-customers"> <span data-contrast="auto">Important Information Regarding Patch Installation for On Premise customers</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span> </h1> <p>Once you have installed the patch, please download and run the validation tool <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fapp.box.com%2Fs%2F5kqsbdj9aajezsc63jzaadpka5esk1v8" rel="noopener nofollow">located here</a>. This tool will validate whether the latest patch was properly applied and report the results. The report should indicate that the patch was successfully applied. </p> <p>Also, if you have already installed the patch, and subsequently performed a re-installation, please run the validation tool <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fapp.box.com%2Fs%2F5kqsbdj9aajezsc63jzaadpka5esk1v8" rel="noopener nofollow">located here</a>. If the tool does not report a successful patch, be sure to follow the steps below and <strong>immediately</strong> perform an additional patch installation. </p> <span data-contrast="auto">Note that once the 9.5.7a patch has been installed, if there is any need to perform a re-installation, it is important that you pay attention to the following five steps when running the installer (this also pertains if an installation attempt was disrupted):</span><span data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}"> </span> <ol><li> <span data-contrast="auto">Download and run the installer.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559739":160,"335559740":259,"335559991":360}"> </span> </li> <li> <span data-contrast="auto">At “Kaseya VSA Install Options” be sure to select the FIRST option “Install addons only. Do not upgrade VSA.”</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559739":160,"335559740":259}"> <br><img src="https://us.v-cdn.net/6032361/uploads/migrated/ODH7XC1LM0H8/blobid0.png" alt="blobid0.png" class="embedImage-img importedEmbed-img"></img><br></span> </li> <li> <span data-contrast="auto">When reviewing the itemized list of modules, be certain that the 9.5.7 Kaseya Patch Process is SELECTED – even if you have already installed the patch previously.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559739":160,"335559740":259}"> <br><img src="https://us.v-cdn.net/6032361/uploads/migrated/UDGI62IRTAVD/blobid1.png" alt="blobid1.png" class="embedImage-img importedEmbed-img"></img><br></span> </li> <li> <span data-contrast="auto">Also, you may be required to select modules listed in the release notes as being disabled, this is okay as the patch process will make the required changes to remove them.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559739":160,"335559740":259}"> </span> </li> <li> <span data-contrast="auto">At this point, you can proceed through the installation.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559739":160,"335559740":259}"> </span> </li> </ol></div> <p><span data-contrast="none">The VSA 9.5.7a (9.5.7.2994) release includes enhancements and fixes described in the topics below. For minimum system and agent requirements, see these topics in the </span><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fhelp.kaseya.com%2FWebHelp%2FEN%2FVSA%2F9050000%2Freqs%2F%23home.htm"><span data-contrast="none">Kaseya R95 System Requirements Guide</span></a><span data-contrast="none">: </span><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fhelp.kaseya.com%2FWebHelp%2FEN%2FVSA%2F9050000%2Freqs%2F%2311465.htm"><span data-contrast="none">Kaseya Server Minimum Requirements & Configuration</span></a><span data-contrast="none"> and </span><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fhelp.kaseya.com%2FWebHelp%2FEN%2FVSA%2F9050000%2Freqs%2F%23home.htm"><span data-contrast="none">Agent Minimum Requirements</span></a><span data-contrast="none">.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <div> <span data-contrast="auto">This release requires agent version 9.5.0.24. Be sure to update your Windows, Mac, and Linux agents after installing this release.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span> </div> <div> <h1 data-id="critical-security-updates-information"> <strong><span data-contrast="none">Critical Security Updates & Information</span></strong><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span> </h1> <h2 data-id="on-premise-customers"> <span data-contrast="none">On-Premise customers:</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span> </h2> <ul><li data-leveltext="" data-font="Symbol" data-listid="21" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"> <span data-contrast="none">Please follow the instructions in the “On-Premises VSA Startup Readiness Guide” </span><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fkaseya%2Fhc%2Fen-gb%2Farticles%2F4403709150993"><span data-contrast="none">referenced here</span></a><span data-contrast="none">, PRIOR TO deploying the VSA 9.5.7a Release</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> <li data-leveltext="" data-font="Symbol" data-listid="21" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"> <span data-contrast="none">Please review the VSA On-Premises Hardening and Best Practice Guide </span><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fkaseya%2Fhc%2Fen-gb%2Farticles%2F4403760102417"><span data-contrast="none">referenced here</span></a><span data-contrast="none">, PRIOR TO deploying the VSA 9.5.7a Release</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> </ul><h2 data-id="saas-customers"> <span data-contrast="none">SaaS customers:</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span> </h2> <ul><li data-leveltext="" data-font="Symbol" data-listid="20" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"> <span data-contrast="none">Please follow the instructions in the “VSA SaaS Startup Guide” </span><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fkaseya%2Fhc%2Fen-gb%2Farticles%2F4403709476369"><span data-contrast="none">referenced here</span></a><span data-contrast="none">, once your SaaS instance is available after the VSA 9.5.7a Release has been applied.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> <li data-leveltext="" data-font="Symbol" data-listid="20" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"> Please review the VSA SaaS Security Best Practices Guide <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fkaseya%2Fhc%2Fen-gb%2Farticles%2F4403622421009-VSA-SaaS-Best-Practices%2522%2520HYPERLINK%2520%2522https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fkaseya%2Fhc%2Fen-gb%2Farticles%2F4403622421009-VSA-SaaS-Best-Practices">referenced here</a>, once your SaaS instance is available.<span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> </ul><p><span data-contrast="none">F</span><span data-contrast="auto">ixed security vulnerabilities related to the incident referenced </span><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.kaseya.com%2Fpotential-attack-on-kaseya-vsa%2F"><span data-contrast="none">here</span></a><span data-contrast="auto"> and made other updates to improve the overall security of the product.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="auto">Following is a detailed list of vulnerability reference disclosures addressed in this release:</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <ul><li data-leveltext="" data-font="Symbol" data-listid="22" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1"> <span data-contrast="none">Credentials leak and business logic flaw: </span><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fcve.mitre.org%2Fcgi-bin%2Fcvename.cgi%3Fname%3DCVE-2021-30116"><span data-contrast="none">CVE-2021-30116</span></a><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> <li data-leveltext="" data-font="Symbol" data-listid="22" aria-setsize="-1" data-aria-posinset="6" data-aria-level="1"> <span data-contrast="none">Cross-Site Scripting vulnerability: </span><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fcve.mitre.org%2Fcgi-bin%2Fcvename.cgi%3Fname%3DCVE-2021-30119"><span data-contrast="none">CVE-2021-30119</span></a><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> <li data-leveltext="" data-font="Symbol" data-listid="22" aria-setsize="-1" data-aria-posinset="7" data-aria-level="1"> <span data-contrast="none">2FA bypass: </span><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fcve.mitre.org%2Fcgi-bin%2Fcvename.cgi%3Fname%3DCVE-2021-30120"><span data-contrast="none">CVE-2021-30120</span></a><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> <li data-leveltext="" data-font="Symbol" data-listid="22" aria-setsize="-1" data-aria-posinset="8" data-aria-level="1"> <span data-contrast="auto">Fixed an issue where the secure flag was not being used for User Portal session cookies.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> <li data-leveltext="" data-font="Symbol" data-listid="22" aria-setsize="-1" data-aria-posinset="9" data-aria-level="1"> <span data-contrast="none">Fixed an issue where certain API responses would contain a password hash, potentially exposing any weak passwords to brute force attack. The password value is now masked completely.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> <li data-leveltext="" data-font="Symbol" data-listid="22" aria-setsize="-1" data-aria-posinset="10" data-aria-level="1"> <span data-contrast="none">Fixed a vulnerability that could allow the unauthorized upload of files to the VSA server.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> </ul><p><span data-contrast="none">Following is a list of recently disclosed vulnerabilities that were fixed in previous VSA Releases:</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <ul><li data-leveltext="" data-font="Symbol" data-listid="19" aria-setsize="-1" data-aria-posinset="11" data-aria-level="1"> <span data-contrast="none">Fixed in VSA 9.5.5:</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> <ul><li data-leveltext="" data-font="Symbol" data-listid="19" aria-setsize="-1" data-aria-posinset="11" data-aria-level="1"> <span data-contrast="none">Remote Code Execution vulnerability: </span><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fcve.mitre.org%2Fcgi-bin%2Fcvename.cgi%3Fname%3DCVE-2021-30118"><span data-contrast="none">CVE-2021-30118</span></a> </li> </ul></li> </ul><ul><li data-leveltext="" data-font="Symbol" data-listid="19" aria-setsize="-1" data-aria-posinset="12" data-aria-level="1"> <span data-contrast="none">Fixed in VSA 9.5.6:</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> <ul><li data-leveltext="" data-font="Symbol" data-listid="19" aria-setsize="-1" data-aria-posinset="12" data-aria-level="1"> <span data-contrast="none">SQL injection vulnerability: </span><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fcve.mitre.org%2Fcgi-bin%2Fcvename.cgi%3Fname%3DCVE-2021-30117"><span data-contrast="none">CVE-2021-30117</span></a><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> <li data-leveltext="" data-font="Symbol" data-listid="19" aria-setsize="-1" data-aria-posinset="12" data-aria-level="1"> <span data-contrast="none">Local File Inclusion vulnerability: </span><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fcve.mitre.org%2Fcgi-bin%2Fcvename.cgi%3Fname%3DCVE-2021-30121"><span data-contrast="none">CVE-2021-30121</span></a><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> <li data-leveltext="" data-font="Symbol" data-listid="19" aria-setsize="-1" data-aria-posinset="12" data-aria-level="1"> <span data-contrast="none">XML External Entity vulnerability: </span><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fcve.mitre.org%2Fcgi-bin%2Fcvename.cgi%3Fname%3DCVE-2021-30201"><span data-contrast="none">CVE-2021-30201</span></a><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> </ul></li> </ul><h3 aria-level="2" data-id="authentication"> <span data-contrast="none">Authentication</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}"> </span> </h3> <p><strong><span data-contrast="auto">***THIS RELEASE WILL FORCE ALL USERS TO CHANGE THEIR PASSWORD UPON LOGIN.***</span></strong><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="auto">After installing this patch, all users will be re-directed to the </span><strong><span data-contrast="auto">System > User Settings > Change Logon</span></strong><span data-contrast="auto"> page, where they will be required to change their password. The page has been updated with the new password requirements.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="auto">All VSA users must use a strong password. The following changes have been made to System > Server Management > <strong>Logon Policy</strong>:</span></p> <ul><li> <span data-contrast="auto">Require password change cannot be more than 30 days</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> <li data-leveltext="-" data-font="Calibri" data-listid="17" aria-setsize="-1" data-aria-posinset="14" data-aria-level="1"> <span data-contrast="auto">Enforce minimum password length cannot be less than 16 characters</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> <li data-leveltext="-" data-font="Calibri" data-listid="17" aria-setsize="-1" data-aria-posinset="15" data-aria-level="1"> <span data-contrast="auto">Prohibit password reuse cannot be less than 5 passwords</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> <li data-leveltext="-" data-font="Calibri" data-listid="17" aria-setsize="-1" data-aria-posinset="16" data-aria-level="1"> <span data-contrast="auto">All complexity rules are now enforced by the system</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> </ul><h3 aria-level="2" data-id="agent-packages"> <span data-contrast="none">Agent Packages</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}"> </span> </h3> <p><span data-contrast="auto">It is no longer possible to download an agent installation package without authentication to VSA. </span><em><span data-contrast="auto">This will impact some legitimate use cases where an agent is deployed to end-users by providing a download link</span></em><span data-contrast="auto">, such as when using Live Connect on-Demand to provide ad-hoc remote support. The ability to deploy agents to legitimate external users will be restored in a future release. More details will be available in the near future.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <h3 aria-level="2" data-id="agent-procedures"> <span data-contrast="none">Agent Procedures</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}"> </span> </h3> <p><span data-contrast="auto">It is no longer possible to disable </span><span data-contrast="none">Agent Procedure signing and approval</span><span data-contrast="auto">. All agent procedures created or edited by a user who is not in Master or System role must now be approved by a second user. For further detail, please refer to the help topic linked <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fhelp.kaseya.com%2Fwebhelp%2FEN%2FVSA%2F9050000%2F%2317981.htm">here</a>.</span></p> <h3 aria-level="2" data-id="vsa-rest-api"> <span data-contrast="none">VSA REST API</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}"> </span> </h3> <p><span data-contrast="auto">In VSA release 9.5.7a, some API endpoints have been </span><strong><span data-contrast="auto">temporarily</span></strong><span data-contrast="auto"> disabled</span><span data-contrast="auto">. Out of an abundance of caution, these API calls are being redesigned for the highest level of security. Individual functions will be restored in later releases this year.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> </div> <h1 aria-level="1" data-id="migrations-and-temporary-unavailability-of-some-functionality"> <span data-contrast="none">Migrations and Temporary Unavailability of some Functionality</span><span data-ccp-props="{"201341983":0,"335559738":240,"335559739":0,"335559740":259}"> </span> </h1> <p><span data-contrast="auto">We have advanced the release of some new capabilities in VSA. The corresponding legacy VSA functionality has been removed from this release to improve the usability and security of the platform. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <h3 aria-level="2" data-id="user-portal-and-portal-access"> <span data-contrast="none">User Portal and Portal Access</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}"> </span> </h3> <p><span data-contrast="auto">The User Portal page, previously accessible using the </span><em><span data-contrast="auto">Contact Administrator</span></em><span data-contrast="auto"> from Agent system tray icon, has been removed from the product but will be replaced in a future release. Additionally, machine-based accounts created from </span><strong><span data-contrast="none">Agent > Configure Agents > Portal Access</span></strong><span data-contrast="auto"> accounts will no longer be able to log into VSA.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="auto">The ability for end-users to submit tickets directly from an endpoint, and to remote control the endpoint from another location, is temporarily unavailable and will be restored in a future release. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="auto">We will provide a short-term solution for end-users to access alternate portals for either BMS and VSA Service Desk in a subsequent release. More details will be available via a KB article in the near future. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="auto">For the immediate term, end-users should submit tickets directly from email, or by using the BMS User Portal, or Service Desk Login through the main VSA interface.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <h3 aria-level="2" data-id="classic-ticketing"> <span data-contrast="none">Classic Ticketing</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}"> </span> </h3> <p><span data-contrast="auto">This module has been replaced with an advanced ticketing capability that is derived from the ticketing and service desk function within our BMS product. This was planned for later in 2021, but we are releasing it early as part of this security-focused update. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="auto">The Classic Ticketing capabilities are removed from the product, except for these functions: -</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <ul><li data-leveltext="" data-font="Symbol" data-listid="12" aria-setsize="-1" data-aria-posinset="17" data-aria-level="1"> <span data-contrast="auto">Migrate Tickets – this can be used to migrate tickets to a Service Desk. For more information, please review the </span><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fhelp.kaseya.com%2FWebHelp%2FEN%2FVSA%2F9050000%2Findex.asp%234991.htm"><span data-contrast="none">help topic.</span></a><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> <li data-leveltext="" data-font="Symbol" data-listid="12" aria-setsize="-1" data-aria-posinset="18" data-aria-level="1"> <span data-contrast="auto">Email Reader – allows access to configuration and log. Email reader will be disabled on the installation of the patch to prevent any further tickets from being read into the system.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> </ul><p><span data-contrast="auto">All existing ticket data will be retained in the database.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="auto">To initiate the process of enabling the VSA NextGen Ticketing module, you can submit a request either through our portal at helpdesk.kaseya.com or via email at </span><a rel="nofollow" href="mailto:support@kaseya.com"><span data-contrast="none">support@kaseya.com</span></a><span data-contrast="auto">. Please include in the subject line “Kaseya Classic Ticketing Migration”. If you are also using Service Billing and/or Time Tracking – please include that in the body of the email as well.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <h3 aria-level="2" data-id="remote-control"> <span data-contrast="none">Remote Control</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}"> </span> </h3> <p><span data-contrast="auto">Customers should migrate to the most current version of Remote Control. All past-generation remote control connection types have been removed from the product. All functions have been removed from the Remote Control tab, </span><em><span data-contrast="auto">except </span></em><span data-contrast="auto">for the following, which will remain:</span></p> <ul><li> <span data-contrast="auto">Reset Password</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> <li> <span data-contrast="auto">User Role Policy</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> <li> <span data-contrast="auto">Machine Role Policy</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> </ul><p><span data-contrast="auto">On the </span><strong><span data-contrast="none">System > Server Management > Default Settings </span></strong><span data-contrast="auto">page, the “Use new Live Connect when clicking the Live Connect button in Quickview” option has been set to Yes and cannot be changed.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="auto">All remote control sessions started from the agent status icon or Quickview will now use the latest generation of Remote Control functionality in Live Connect.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <h3 aria-level="2" data-id="live-connect-classic"> <span data-contrast="none">Live Connect (classic)</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}"> </span> </h3> <p><span data-contrast="auto">Customers should migrate to the most current version of LiveConnect. The past-generation “classic” (browser plug-in-based) version of Live Connect has been removed from the product. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="auto">On the </span><strong><span data-contrast="none">System > Server Management > Default Settings </span></strong><span data-contrast="auto">page, the “Replace KRC with RC in KLC to allow you to enforce all screen sessions getting recorded” option has been set to Yes and cannot be changed.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="auto">All Live Connect sessions will now use the latest generation of the Live Connect application.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <h3 aria-level="2" data-id="desktop-management-kdpm"> <span data-contrast="none">Desktop Management (KDPM)</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}"> </span> </h3> <p><span data-contrast="auto">This module’s primary use case was enabling migration from Windows XP to Windows 7. This use case is no longer relevant and the module has been removed from the product. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <h3 aria-level="2" data-id="agent-procedures-1"> <span data-contrast="none">Agent Procedures</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}"> </span> </h3> <p><span data-contrast="auto">The following duplicative function has been removed from the product: -</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <ul><li data-leveltext="-" data-font="Calibri" data-listid="18" aria-setsize="-1" data-aria-posinset="22" data-aria-level="1"> <span data-contrast="auto">Distribute File</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> </ul><p><span data-contrast="auto">More comprehensive, secure, and capable options for this functionality are available in the current release of VSA. A video demonstrating how to perform this task with currently available capabilities will be available in a future KB article.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <h3 aria-level="2" data-id="info-center"> <span data-contrast="none">Info Center</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}"> </span> </h3> <p>Some past-generation dashboard functionality has been removed:</p> <ul><li> <p>View Dashboard </p> </li> <li> <p>Layout Dashboard </p> </li> </ul><p>The Info Center > Dashboard > Management Dashboard page has a more modern dashboard. </p> <h3 aria-level="2" data-id="mobility-emm-and-mdm"> <span data-contrast="none">Mobility (EMM and MDM)</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}"> </span> </h3> <p><span data-contrast="auto">These modules have been removed from the product. They are being superseded by next-generation Mobile Device Management capabilities which are planned for a future release.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="auto">All customer data has been retained.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <h3 aria-level="2" data-id="service-billing"> <span data-contrast="none">Service Billing</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}"> </span> </h3> <p><span data-contrast="auto">This module has been replaced as part of the advanced next-generation VSA NextGen Ticketing capability that is derived from the ticketing and service desk function within our BMS product. This was planned for later in 2021, but we are releasing it early as part of this security-focused update.</span> </p> <p><span data-contrast="auto">Service Billing requires the new next-generation VSA NextGen Ticketing module to be enabled. To obtain it, you can submit a request either through our portal at helpdesk.kaseya.com or via email at </span><a rel="nofollow" href="mailto:support@kaseya.com"><span data-contrast="none">support@kaseya.com</span></a><span data-contrast="auto">. Please include in the subject line “Kaseya Classic Ticketing Migration”. Please include in the body of the email that you are also using the Service Billing capability.</span><span data-contrast="auto"> </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="auto">All customer data has been retained.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <h3 aria-level="2" data-id="time-tracking"> <span data-contrast="none">Time Tracking</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}"> </span> </h3> <p><span data-contrast="auto">This module has been replaced as part of the advanced next-generation VSA NextGen Ticketing module that is derived from the ticketing and service desk function within our BMS product. This was planned for later in 2021, but we are releasing it early as part of this security-focused update. This module has been removed from the product, except for these functions: -</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <ul><li data-leveltext="-" data-font="Calibri" data-listid="16" aria-setsize="-1" data-aria-posinset="25" data-aria-level="1"> <span data-contrast="auto">Time Tracking > Timesheet History (Summary)</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> <li data-leveltext="-" data-font="Calibri" data-listid="16" aria-setsize="-1" data-aria-posinset="26" data-aria-level="1"> <span data-contrast="auto">Time Tracking > Timesheet History (Details)</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> </ul><p><span data-contrast="auto">Time tracking requires the new next-generation VSA NextGen Ticketing module to be enabled. To obtain it, you can submit a request either through our portal at helpdesk.kaseya.com or via email at </span><a rel="nofollow" href="mailto:support@kaseya.com"><span data-contrast="none">support@kaseya.com</span></a><span data-contrast="auto">. Please include in the subject line “Kaseya Classic Ticketing Migration”. Please include in the body of the email that you are also using the Time Tracking capability.</span><span data-contrast="auto"> </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="auto">All customer data has been retained.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <h3 aria-level="2" data-id="vsa-soap-api"> <span data-contrast="none">VSA SOAP API</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}"> </span> </h3> <p><span data-contrast="auto">This has been replaced with a hardened REST API. A </span><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fkaseya%2Fhc%2Fen-gb%2Farticles%2F360009441498-9-5-0-28-Patch-Release-10-June-2020"><span data-contrast="none">notice of deprecation</span></a><span data-contrast="auto"> was published in June 2020 and this capability was planned to be removed in November 2020. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"></span></p> <h3 aria-level="2" data-id="classic-user-interface"> <span data-contrast="none">Classic User Interface</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}"> </span> </h3> <p><span data-contrast="auto">A notice of deprecation was published in June 2019 and this capability was planned to be removed in August 2019. This has now been completed.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <h1 data-id="known-issues"> <span data-contrast="none">Known Issues</span><span data-ccp-props="{"201341983":0,"335559738":240,"335559739":0,"335559740":259}"> </span> </h1> <p><span data-contrast="auto">This release introduces some functional defects that will be corrected in a future release. They will be listed here prior to release.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <h3 aria-level="2" data-id="agent"> <span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}"> </span><span data-contrast="none">Agent</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span> </h3> <ul><li data-leveltext="" data-font="Symbol" data-listid="23" aria-setsize="-1" data-aria-posinset="27" data-aria-level="1"> <span data-contrast="auto">The following pages do not display agent machines: </span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"></span> <ul><li data-leveltext="" data-font="Symbol" data-listid="23" aria-setsize="-1" data-aria-posinset="27" data-aria-level="1"> <strong><span data-contrast="auto">Agent > Templates > Rename, Delete, Change Group</span></strong><span data-contrast="auto"> and </span><strong><span data-contrast="auto">Set Credential</span></strong><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> <li data-leveltext="" data-font="Symbol" data-listid="23" aria-setsize="-1" data-aria-posinset="27" data-aria-level="1"> <strong><span data-contrast="auto">Agent > Configure Agents > Check-in-Control </span></strong><span data-contrast="auto">– page displays some HTML elements and a Whoops error.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> </ul></li> </ul><h3 data-id="agent-procedures-2"> <span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span><span data-contrast="none">Agent Procedures </span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}"> </span> </h3> <ul><li data-leveltext="" data-font="Symbol" data-listid="15" aria-setsize="-1" data-aria-posinset="28" data-aria-level="1"> <span data-contrast="auto">Error with importing procedures through </span><strong><span data-contrast="auto">Agent Procedure > Manage Procedures > Schedule/Create</span></strong> <span data-contrast="auto">page</span><span data-contrast="auto"> - “</span><span data-contrast="none">The file to import could not be located and there is no text to import”</span><span data-contrast="auto">.</span> <span data-contrast="none"></span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> <li data-leveltext="" data-font="Symbol" data-listid="15" aria-setsize="-1" data-aria-posinset="29" data-aria-level="1"> <span data-contrast="auto">The following pages fail to load: </span> <ul><li data-leveltext="" data-font="Symbol" data-listid="15" aria-setsize="-1" data-aria-posinset="29" data-aria-level="1"> <span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"></span><span data-contrast="auto">Agent Procedures >Manage Procedures > Distribution </span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"><br></span> </li> <li data-leveltext="" data-font="Symbol" data-listid="15" aria-setsize="-1" data-aria-posinset="29" data-aria-level="1"> <span data-contrast="auto">Agent Procedures > Installer Wizards > Patch Deploy</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> <li data-leveltext="" data-font="Symbol" data-listid="15" aria-setsize="-1" data-aria-posinset="29" data-aria-level="1"> <span data-contrast="auto">Agent Procedures > Installer Wizards > Application Deploy </span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> <li data-leveltext="" data-font="Symbol" data-listid="15" aria-setsize="-1" data-aria-posinset="29" data-aria-level="1"> <span data-contrast="auto">Agent Procedure > File Transfer > Get File </span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> </ul></li> </ul><h3 data-id="audit"> <span data-contrast="none">Audit</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span> </h3> <ul><li data-leveltext="" data-font="Symbol" data-listid="23" aria-setsize="-1" data-aria-posinset="30" data-aria-level="1"> <span data-contrast="auto">Audit > View Individual Data > Machine Summary - "Remote Control" tab still shows UI elements from deprecated Remote Control technology. This tab is no longer relevant and will be removed in a future release. </span><span data-ccp-props="{"201341983":0,"335559738":240,"335559739":0,"335559740":259}"> </span> </li> </ul><h3 data-id="discovery"> <span data-contrast="none">Discovery </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span> </h3> <ul><li data-leveltext="" data-font="Symbol" data-listid="15" aria-setsize="-1" data-aria-posinset="34" data-aria-level="1"> <span data-contrast="auto">All references to User Portal functionalities within the Discovery module will be removed, in a future release, as part of deprecating the Kaseya User Portal page.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"></span> </li> <li data-leveltext="" data-font="Symbol" data-listid="15" aria-setsize="-1" data-aria-posinset="35" data-aria-level="1"><span data-contrast="auto">Quick View for a device on Discovery > Summary Discovered Devices page fails to load.</span></li> </ul><h3 data-id="remote-control-1"> <span data-contrast="none">Remote Control</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span> </h3> <ul><li data-leveltext="" data-font="Symbol" data-listid="15" aria-setsize="-1" data-aria-posinset="39" data-aria-level="1"> <span data-contrast="auto">When the “Record all shared remote control session” option is applied through </span><strong><span data-contrast="none">User Role Policy, </span></strong><span data-contrast="none">but not </span><strong><span data-contrast="none">Machine Policy, </span></strong><span data-contrast="auto">screen recording is not initiated when starting RC session.</span> <span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"></span> </li> </ul><h3 data-id="service-desk"> <span data-contrast="none">Service Desk</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span> </h3> <ul><li data-leveltext="" data-font="Symbol" data-listid="15" aria-setsize="-1" data-aria-posinset="40" data-aria-level="1"> <span data-contrast="auto">The </span><span data-contrast="none">Service Desk > Desk Configuration > Desk Definition ></span><strong><span data-contrast="none"> Import </span></strong><span data-contrast="auto">functionality may fail to import the </span><strong><span data-contrast="auto">Template.</span></strong> <span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"></span> </li> </ul><h3 data-id="live-connect"> <span data-contrast="none">Live Connect</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span> </h3> <ul><li data-leveltext="" data-font="Symbol" data-listid="15" aria-setsize="-1" data-aria-posinset="41" data-aria-level="1"> <span data-contrast="auto">An error may appear while navigating from the Ticketing module in Live Connect</span><span data-contrast="auto">.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> <br></span> </li> <li data-leveltext="" data-font="Symbol" data-listid="15" aria-setsize="-1" data-aria-posinset="42" data-aria-level="1"> <span data-contrast="auto">It may not be possible to</span> <span data-contrast="auto">add or view Service Desk tickets directly in Live Connect.</span> <span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"></span> </li> </ul><h1 data-id="new-features"> <span data-contrast="none"></span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">New Features </span> </h1> <h2 data-id="remote-control-disable-end-user-peripherals"><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">Remote Control: Disable End-user Peripherals</span></h2> <p><span data-contrast="auto">In this release, we added new functionality for a VSA admin to control certain end-user inputs so that the VSA admin can work on the remote device without disruption by an end-user. This is especially useful when working with devices where the VSA admin may not have direct contact with an end-user and needs to prevent the end-user from interacting with the device while the remote session is in progress. </span></p> <ol><li data-leveltext="%1." data-font="ＭＳ 明朝" data-listid="7" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"> <span data-contrast="auto">Feature to lockout keyboard and mouse from being able to be used by End-User.<br><br></span> <ul><li> <ul><li data-leveltext="o" data-font="ＭＳ 明朝" data-listid="7" aria-setsize="-1" data-aria-posinset="1" data-aria-level="2"> <span data-contrast="auto">A new toolbar item is added to Remote Control Windows ‘</span><strong><span data-contrast="auto">Block End-User Input’.</span></strong><span data-ccp-props="{"134233279":true,"201341983":0,"335559738":240,"335559739":160,"335559740":259}"> </span> </li> <li data-leveltext="o" data-font="ＭＳ 明朝" data-listid="7" aria-setsize="-1" data-aria-posinset="2" data-aria-level="2"> <span data-contrast="auto">The feature is currently limited to Windows (Implemented for Windows VSA Agent only).</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559738":240,"335559739":160,"335559740":259}"> </span> </li> <li data-leveltext="o" data-font="ＭＳ 明朝" data-listid="7" aria-setsize="-1" data-aria-posinset="3" data-aria-level="2"> <span data-contrast="auto">If the end-user clicks </span><strong><span data-contrast="auto">Control+Alt+Delete</span></strong><span data-contrast="auto">, the End-User will regain control automatically.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559738":240,"335559739":160,"335559740":259}"> </span> </li> <li data-leveltext="o" data-font="ＭＳ 明朝" data-listid="7" aria-setsize="-1" data-aria-posinset="4" data-aria-level="2"> <span data-contrast="auto">If ‘Block End-User Input’ is enabled and the remote session is closed, the End-User will regain control automatically.<br></span><span data-contrast="auto"><br></span> </li> </ul></li> </ul></li> <li data-leveltext="%1." data-font="ＭＳ 明朝" data-listid="7" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"> <span data-contrast="auto">Removed menu Items from the Remote-Control toolbar if the feature is not supported for a given VSA Agent type (Eg: if a feature is not supported for macOS Agents we will not show the menu item for the feature).</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559738":240,"335559739":160,"335559740":259}"> </span> </li> </ol><h3 data-id="end-user-input-is-not-disabled">End-User Input is not disabled</h3> <p><span data-ccp-props="{"201341983":0,"335559738":240,"335559739":160,"335559740":257}"><img src="https://us.v-cdn.net/6032361/uploads/migrated/WNE003LT8YPO/rc1.png" alt="rc1.png" class="embedImage-img importedEmbed-img"></img></span></p> <p><em>UI state (RC window) when Remote Control is initiated.</em> </p> <h3 data-id="end-user-input-is-disabled"><span data-ccp-props="{"201341983":0,"335559738":240,"335559739":160,"335559740":257}">End-User Input is disabled</span></h3> <p><span data-ccp-props="{"201341983":0,"335559738":240,"335559739":160,"335559740":257}"><img src="https://us.v-cdn.net/6032361/uploads/migrated/YPBQ8XBVDEV7/rc2.png" alt="rc2.png" class="embedImage-img importedEmbed-img"></img></span></p> <p><em>UI state (RC window) when we click on 'Block End-User Input.'</em> </p> <p><span data-contrast="none">Remote Control window for a VSA macOS Agent (we do not display the menu icon for features that are not supported/implemented for the macOS Agent)</span><span data-ccp-props="{"201341983":0,"335559738":240,"335559739":160,"335559740":257}"> </span></p> <p><span data-ccp-props="{"201341983":0,"335559738":240,"335559739":160,"335559740":257}"><img src="https://us.v-cdn.net/6032361/uploads/migrated/13ZPS6Z70LM5/rc3.png" alt="rc3.png" class="embedImage-img importedEmbed-img"></img></span></p> <p><em>The ”Show Mouse” and ”Block End-User Input" features are not displayed for macOS as they are currently unsupported. </em></p> <h2 data-id="live-connect-1-click-windows-security-enhancements"> <span data-contrast="none">Live Connect: 1-Click Windows Security Enhancements</span><span data-ccp-props="{"201341983":0,"335559738":240,"335559739":0,"335559740":259}"> </span> </h2> <p><span data-contrast="auto">In this release </span><span data-contrast="none">1-Click activity will now be audited such that when a technician acts on any of the prompts, the actions will be captured and available in the VSA Remote Control log. </span></p> <p><span data-contrast="none">During 1-Click sessions and Private Sessions, we present the following dialogue to allow for permanent or temporary configuration changes of RDP (Remote Desktop Protocol) and NLA. With this enhancement, the details of these changes are captured in the VSA Remote Control log:</span><span data-ccp-props="{"201341983":0,"335559738":240,"335559739":160,"335559740":259}"> </span></p> <p> </p> <p><span data-ccp-props="{"201341983":0,"335559738":240,"335559739":160,"335559740":259}"><img src="https://us.v-cdn.net/6032361/uploads/migrated/ME5OXH7AX8SD/lc1.png" alt="lc1.png" class="embedImage-img importedEmbed-img"></img></span></p> <p><em>NLA/RDP setting response dialogue.</em> </p> <p><strong><span data-contrast="none">There are three primary enhancements:</span></strong><span data-ccp-props="{"201341983":0,"335559738":240,"335559739":160,"335559740":259}"> </span></p> <ul><li data-leveltext="" data-font="Symbol" data-listid="15" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"> <span data-contrast="none"> VSA will log technician responses to the prompts presented in the Remote-Control Window along with information about what configuration changes will be made to the endpoint, if any.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559738":240,"335559739":160,"335559740":259}"> </span> </li> <li data-leveltext="" data-font="Symbol" data-listid="15" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"> <span data-contrast="none">There are new fields in the Technician, Remote Control Log so that we can capture more information about File Transfer activities in the futu</span><span data-contrast="none">re.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559738":240,"335559739":160,"335559740":259}"> </span> </li> <li data-leveltext="" data-font="Symbol" data-listid="15" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"> <span data-contrast="none">The type of authentication will be logged, whether Native 1-Click was used, or a specific credential from the integrated list of IT Glue credentials.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> </ul><p aria-level="3"><strong><span data-contrast="none">Change in File Transfer Logging</span></strong><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}"> </span></p> <ol><li> <span data-contrast="none">Change in Remote Control Log Table</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> <li> <span data-contrast="none">Removed </span><strong><span data-contrast="none">Activity </span></strong><span data-contrast="none">column.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> <li> <span data-contrast="none">The detail of the message column is changed from </span><strong><span data-contrast="none">x Files/Folder</span></strong><span data-contrast="none"> </span><strong><span data-contrast="none">(s) Transferred</span></strong><span data-contrast="none"> to </span><strong><span data-contrast="none">x Events Recorded.</span></strong><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> </ol><p><strong><span data-contrast="none">Old View</span></strong><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><span data-ccp-props="{"201341983":0,"335559738":240,"335559739":160,"335559740":259}"> <img src="https://us.v-cdn.net/6032361/uploads/migrated/VNQJ09LM34PX/lc2.png" alt="lc2.png" class="embedImage-img importedEmbed-img"></img><br></span></p> <p><em>Figure 2: Old view of Remote-Control Log table</em> </p> <p><strong><span data-contrast="auto">New View</span></strong><span data-ccp-props="{"201341983":0,"335559738":240,"335559739":160,"335559740":259}"> </span></p> <p><span data-ccp-props="{"201341983":0,"335559738":240,"335559739":160,"335559740":259}"> <img src="https://us.v-cdn.net/6032361/uploads/migrated/CURGOU6Z03CL/lc3.png" alt="lc3.png" class="embedImage-img importedEmbed-img"></img><br></span></p> <p><em>Figure 3: New View of Remote-Control Log table</em> </p> <ol><li> <span data-contrast="auto">Change in Log Details table.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> <li> <span data-contrast="none">Removed the columns: </span><strong><span data-contrast="none">File/Folder Name, Direction of Transfer, Result </span></strong><span data-contrast="none">columns from this UI.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> <li> <span data-contrast="none">Added </span><strong><span data-contrast="none">Event Type</span></strong><span data-contrast="none"> column. The value on this column can:</span> </li> </ol><ul><li> <ul><li> <span data-contrast="none">File Transfer</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> <li> <span data-contrast="none">ConfigChange and</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> <li> <span data-contrast="none">1-ClickLogin</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> </ul></li> </ul><ol><li> <span data-contrast="none">Added </span><strong><span data-contrast="none">Message </span></strong><span data-contrast="none">column.</span> </li> </ol><ul><li> <ul><li> <span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}">F</span><span data-contrast="none">or </span><strong><span data-contrast="none">File Transfer Event</span></strong><span data-contrast="none"> Type Message format:</span> <br></li> </ul></li> </ul><pre class="code codeBlock" spellcheck="false" tabindex="0"><span data-contrast="none"><file name> was <Download/Uploaded> <Successfully/but failed></span> <br><span data-contrast="none">AspNetSomething.exe was Downloaded Successfully.</span><br><span data-contrast="none">Abc.exe was Uploaded but Failed.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></pre> <ul><li> <ul><li> <span data-contrast="none">For </span><strong><span data-contrast="none">ConfigChange Event</span></strong><span data-contrast="none"> Type, Message Format:</span> <br></li> </ul></li> </ul><pre class="code codeBlock" spellcheck="false" tabindex="0"><span data-contrast="none"><vsa-admin-name> <Temporarily/Permanently> < Disabled/Enabled> <NLA/RDP></span> <br><span data-contrast="none">Administrator Permanently Disabled NLA.</span> <br><span data-contrast="none">Administrator Temporarily Disabled NLA.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></pre> <ul><li> <ul><li> <span data-contrast="none">For </span><strong><span data-contrast="none">1-ClickLogin Event</span></strong><span data-contrast="none"> Type Message format:</span> <br></li> </ul></li> </ul><ol><li> </li> </ol><pre class="code codeBlock" spellcheck="false" tabindex="0"><span data-contrast="none">Authentication was performed using <Native 1-Click/ IT GLUE <it-glue account name>></span> <br><span data-contrast="none">Authentication was performed using Native 1-Click</span> <br><span data-contrast="none">Authentication was performed using IT GLUE Test_Account</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span></pre> <p><strong>Old View</strong></p> <p><span data-ccp-props="{"201341983":0,"335551550":2,"335551620":2,"335559738":240,"335559739":160,"335559740":259}"> <img src="https://us.v-cdn.net/6032361/uploads/migrated/1HD431VSNX73/lc4.png" alt="lc4.png" class="embedImage-img importedEmbed-img"></img><br></span></p> <p><em>Old view of Remote-Control Log Detail table</em> </p> <p><strong>New View</strong></p> <p><span data-ccp-props="{"201341983":0,"335551550":2,"335551620":2,"335559738":240,"335559739":160,"335559740":259}"> <img src="https://us.v-cdn.net/6032361/uploads/migrated/AWPGA2WSRGSZ/lc5.png" alt="lc5.png" class="embedImage-img importedEmbed-img"></img><br></span></p> <p><em>New view of Remote-Control Log Detail table</em> </p> <h1 data-id="enhancements">Enhancements<span data-ccp-props="{"201341983":0,"335559738":240,"335559739":160,"335559740":259}"><br></span> </h1> <h3 data-id="discovery-1"> <strong><span data-contrast="none">Discovery</span></strong><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span> </h3> <ul><li data-leveltext="" data-font="Symbol" data-listid="24" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">We are happy to share that our support for 'Organizations' within the VSA data model will continue to grow. We know that this will give you the freedom you need to review environments the way you want. As a part of this direction, we've added an organization filter to both the Discovered Devices and Topology Map.</span></li> <li data-leveltext="" data-font="Symbol" data-listid="24" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"> <span data-contrast="auto">In anticipation of some upcoming, exciting changes to the Discovery module we've moved the Topology Map to a more central location. It can now be found within <strong>Discovery > Summary > Topology Map.</strong> </span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"></span> </li> <li data-leveltext="" data-font="Symbol" data-listid="24" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">SNMP plays a large role in monitoring; you know it and so do we. In this spirit, we've enhanced our existing SNMP implementation to make it even more reliable so you can trust it to provide the visibility you need. </span></li> </ul><h3 aria-level="3" data-id="info-center-1">Info Center </h3> <ul><li data-leveltext="" data-font="Symbol" data-listid="65" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">In this release, we are introducing Personal Access Tokens for VSA Users. They are used to access specific VSA APIs. The first API to support such tokens is the Data Warehouse API. To create the new token, go to the System > User Security > Users, then select a user and choose the Tokens tab to manage tokens for a given user. </span></li> <li data-leveltext="" data-font="Symbol" data-listid="65" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1"> <span data-contrast="auto">Added a new data set called "Agent Procedure Logs including archived" which is the same as the existing "Agent Procedure Logs" data set, but includes archived log entries. This data set is useful for reports that need to include sub-steps older than 3 days. </span><span data-contrast="auto"></span> </li> <li>Data Warehouse API<span data-contrast="auto"> :</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> <ul><li data-leveltext="o" data-font="Courier New" data-listid="65" aria-setsize="-1" data-aria-posinset="1" data-aria-level="2"><span data-contrast="auto">A set of endpoints to query data from Info Center's Antivirus data sets.</span></li> <li data-leveltext="o" data-font="Courier New" data-listid="65" aria-setsize="-1" data-aria-posinset="2" data-aria-level="2"> <span data-contrast="auto">A set of endpoints to query data from Info Center's Anti-Malware datasets. </span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> <li data-leveltext="o" data-font="Courier New" data-listid="65" aria-setsize="-1" data-aria-posinset="3" data-aria-level="2"><span data-contrast="auto">A set of endpoints to query data from Info Center's Agent Procedures datasets.</span></li> <li data-leveltext="o" data-font="Courier New" data-listid="65" aria-setsize="-1" data-aria-posinset="4" data-aria-level="2"><span data-contrast="auto">A set of endpoints to query data from Info Centre’s Service Desk datasets. </span></li> <li data-leveltext="o" data-font="Courier New" data-listid="65" aria-setsize="-1" data-aria-posinset="4" data-aria-level="2"> <span data-contrast="auto">A set of endpoints to query data from Info Centre’s Ticketing datasets. </span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> <li data-leveltext="o" data-font="Courier New" data-listid="65" aria-setsize="-1" data-aria-posinset="6" data-aria-level="2"><span data-contrast="auto">A set of endpoints to query data from Info Centre’s Discovery Data Sets. </span></li> <li data-leveltext="o" data-font="Courier New" data-listid="65" aria-setsize="-1" data-aria-posinset="7" data-aria-level="2"> <span data-contrast="auto">A set of endpoints to query data from Info Center's Software Management datasets. </span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> <li data-leveltext="o" data-font="Courier New" data-listid="65" aria-setsize="-1" data-aria-posinset="8" data-aria-level="2"><span data-contrast="auto">A set of endpoints to query data from Info Center's Monitoring datasets. </span></li> <li data-leveltext="o" data-font="Courier New" data-listid="65" aria-setsize="-1" data-aria-posinset="9" data-aria-level="2"><span data-contrast="auto">A set of endpoints to query data from Info Center's Patch datasets.</span></li> </ul></li> </ul><h3 data-id="live-connect-1">Live Connect </h3> <ul><li data-leveltext="" data-font="Symbol" data-listid="65" aria-setsize="-1" data-aria-posinset="7" data-aria-level="1"> <span data-contrast="auto"><span data-contrast="auto">Added additional free text search filters for Source Name, Description, and Event ID columns in the Event Log viewer. To activate the filter, enter the required text in the filter box and press Enter. In the example below, only events with ID containing “916” are displayed.<br></span></span> <div><img src="https://us.v-cdn.net/6032361/uploads/migrated/GLC1GLBHMOO1/lc6.png" alt="lc6.png" class="embedImage-img importedEmbed-img"></img></div> <span data-contrast="auto"></span> </li> </ul><h3 data-id="remote-control-2">Remote Control </h3> <ul><li data-leveltext="" data-font="Symbol" data-listid="33" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"> <span data-contrast="auto">When connecting to an endpoint with Private Remote Control or 1-click session, a VSA admin can now </span><em><span data-contrast="auto">temporarily </span></em><span data-contrast="auto">override GPO enforced Network Level Authentication (NLA) settings to facilitate the connection. The ability to <em>permanently </em>override will not be available. The configuration will be reverted to its original state at the end of the session. </span> </li> </ul><h1 data-id="bug-fixes">Bug Fixes </h1> <h3 data-id="auth-anvil-passly-integration">Auth Anvil (Passly) Integration </h3> <ul><li data-leveltext="" data-font="Symbol" data-listid="39" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"> <span data-contrast="auto">Fixed an issue where the </span><span data-contrast="none">Configure Auth Anvil Settings page displayed an error after applying the initial setup. </span> </li> </ul><h3 data-id="bms-integration">BMS Integration </h3> <ul><li data-leveltext="" data-font="Symbol" data-listid="47" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"> <span data-contrast="auto">Fixed an issue where </span><span data-contrast="auto">discovered machines/assets in the VSA were not pulling into BMS. </span> </li> </ul><h3 aria-level="3" data-id="discovery-2">Discovery </h3> <ul><li data-leveltext="" data-font="Symbol" data-listid="61" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Fixed an issue where a customer was unable to scan devices in a desirable range of IP (Internet Protocol) addresses.</span></li> <li data-leveltext="" data-font="Symbol" data-listid="61" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"> <span data-contrast="none">Fixed an issue where </span><span data-contrast="auto">deploying agents fail if the password contains DOS special characters. </span> </li> <li data-leveltext="" data-font="Symbol" data-listid="61" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Fixed an issue where a customer was unable to deploy agents. </span></li> <li data-leveltext="" data-font="Symbol" data-listid="61" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">In this version, an appropriate image is shown on the topology map for the virtual switch in case the discovery scan was performed with VMware or WMI (Windows Management Instrumentation) credentials specified.</span></li> </ul><h3 data-id="info-center-2">Info Center </h3> <ul><li data-leveltext="" data-font="Symbol" data-listid="8" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1"> <span data-contrast="auto">Fixed an issue where legacy Ticketing reports would fail to render.</span><span data-contrast="auto"> </span> </li> </ul><h3 data-id="service-desk-1">Service Desk </h3> <ul><li data-leveltext="" data-font="Symbol" data-listid="55" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Fixed an issue where Service Desk tickets would not auto close when the associated device exits alarm condition. </span></li> <li data-leveltext="" data-font="Symbol" data-listid="55" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Fixed an issue where users were not able to submit tickets through the legacy Ticketing portal. </span></li> </ul><h3 aria-level="3" data-id="software-management">Software Management </h3> <ul><li data-leveltext="" data-font="Symbol" data-listid="55" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"> <span data-contrast="none">Fixed an issue where the monthly schedules were incorrect when the distribution window runs into the following day. </span> <ul><li data-leveltext="" data-font="Symbol" data-listid="55" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">NOTE: <em>Monthly schedules should be reapplied on endpoints (via policy management and/or locally in the module)</em></span></li> </ul></li> <li data-leveltext="" data-font="Symbol" data-listid="55" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Fixed an exception error when suppressing patches if a filter was applied. </span></li> </ul><h3 data-id="live-connect-2">Live Connect </h3> <ul><li data-leveltext="" data-font="Symbol" data-listid="48" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Fixed an issue where Live Connect on Demand failed to send an email containing a link to the temporary agent installation package. </span></li> </ul><h3 data-id="remote-control-3">Remote Control </h3> <ul><li data-leveltext="" data-font="Symbol" data-listid="42" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Fixed an issue where the Remote Control session would not request user permission again after VSA admin ends a session and then re-connects to the same machine, while the Live Connect session is still active. </span></li> <li data-leveltext="" data-font="Symbol" data-listid="42" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Fixed an issue where the VSA admin could not see the end-user mouse cursor in the Remote Control session on a macOS agent. </span></li> </ul><h3 data-id="ticketing">Ticketing </h3> <ul><li data-leveltext="" data-font="Symbol" data-listid="4" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Fixed an issue where a combination of single and double quote characters caused truncation of ticket summary. </span></li> </ul><h3 data-id="user-portal">User Portal </h3> <ul><li data-leveltext="" data-font="Symbol" data-listid="40" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Fixed an issue where the secure flag was not being used for User Portal session cookies. </span></li> </ul><h3 data-id="vsa-ui">VSA UI<span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span> </h3> <ul><li data-leveltext="" data-font="Symbol" data-listid="45" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Fixed an issue where icons would not be displayed in the left navigation bar for certain third-party integration (TAP) modules. </span></li> </ul> 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