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Service Desk Email Reader status shows the service desk ‘standard’ does not exist - Connect IT Community | Kaseya
<main> <article class="userContent"> <div><strong>Problem:</strong></div> <div></div> <div>Email request not being created as ticket . Email Reader status shows the service desk ‘standard’ does not exist</div> <div></div> <div></div> <div><img src="/attachments/token/MDmfDRZN7VBRiGVLAqKfFOBlq/?name=2015-03-11_2057.png" alt="2015-03-11_2057.png" class="embedImage-img importedEmbed-img"></img></div> <div></div> <div></div> <div><strong>Cause:</strong></div> <div></div> <div>Service Desk is not configured properly in the Ticket Request Mapping Procedure</div> <div></div> <div></div> <div><strong>Solution :</strong></div> <div>Change the value of the Service Desk that matches the desk ID of your Desk Definition. </div> <div>Navigate to Service Desk> Procedure Definition > Ticket Request Mapping and assign the correct value of your Service Desk . </div> <div>The value should be exactly the same as the desk ID you have specified in your Desk Definition. </div> <div></div> <div><img src="/attachments/token/muT4HJxejamIzhLOqFfVqVAHG/?name=2015-03-11_2056.png" alt="2015-03-11_2056.png" class="embedImage-img importedEmbed-img"></img></div> </article> </main>