Ask the Community
Groups
Troubleshooting: Not receiving email alerts - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>PROBLEM</strong></p> <p>Traverse is configured to send email alerts using Action Profiles but email alerts are no longer received.</p> <p> </p> <p><strong>SPAM Filter Settings</strong></p> <p><strong>CAUSE</strong></p> <p>The SPAM filter decided to stop all the Traverse alerts (possibly as a high volume was received) and classified as SPAM.</p> <p><strong>RESOLUTION</strong></p> <p>Modify mail server configuration to address this.</p> <p> </p> <p><strong>Email configuration settings</strong></p> <p><strong>CAUSE</strong></p> <p>The email configuration in <TRAVERSE_HOME>\etc\emerald.xml may need to be reviewed and modified if necessary</p> <p><strong>RESOLUTION</strong><br>* Please consult with your email administrator for the configuration details<br>* Make a back up of the file <TRAVERSE_HOME>\etc\emerald.xml<br>* Review and if necessary edit the below section in <TRAVERSE_HOME>\etc\emerald.xml<br> </p> <div> <pre class="code codeBlock" spellcheck="false" tabindex="0"><sender address="admin@dddddd.com" name="Traverse Alerter"/> <host name="smtp.gmail.com" port="25" priority="1" username="dddddd\uuuuuu" password="xyz" starttls="false"/> </email-servers> </pre> </div> <p><br>* Ensure and update the fields<br> + address<br> + name<br> + port<br> + username<br> + password</p> <p>* Save the file<br>* Restart the Data Gathering Engine Component<br>* Log back in and test whether you received the mail by using the 'Test Now' button on the action profile</p> <p> </p> <p><strong>Support Assistance:</strong></p> <p>If the issue persists, kindly<br>* upload a screenshot of the action profile used for testing<br>* a zip of the <TRAVERSE_HOME>\logs\action.log<br>* a zip of <TRAVERSE_HOME>\etc\emerald.xml</p> <p> </p> <p><strong>APPLIES TO </strong></p> <p>All versions of Traverse.</p> <p> </p> <p><strong>REFERENCE</strong></p> <p>None.</p> </article> </main>