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Non-Master Users are not able to see "Notes" via Quickview. - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Problem: </strong>When opening <strong>Quickview </strong>for any agents, via "Notes", you will see the following message: "Access Denied".</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/OZLUGJTYCZXZ/mceclip0.png" alt="image" class="embedImage-img importedEmbed-img"></img></p> <p><strong>Cause:</strong> The User Role in question does not have the required access rights enabled.</p> <p><strong>Resolution:</strong> You'll have to make sure that not only is the <strong>Quickview</strong> access rights added to the User Role in question but in order for non-master Users to see the notes, you'll have to have the following too: <strong>Info Center > Dashboard > Admin Notes</strong>:</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/HXDC6RBN1DP3/mceclip2.png" alt="image" class="embedImage-img importedEmbed-img"></img></p> </article> </main>