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Unable to install Linux Agent - Connect IT Community | Kaseya
<main> <article class="userContent"> <p> </p> <p><strong>Problem</strong> </p> <p>Unable to install Linux agent , got this error : "Version mismatch in required libraries. Run "yum update" before installing.."</p> <p><img src="/attachments/token/lBtmy9d5GyjVSrwmyMzCL5nQm/?name=2015-03-03_1812.png" alt="2015-03-03_1812.png" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p> </p> <p><strong>Cause</strong></p> <p>The highlighted error as shown from the above image is referring to a log entry advising you as the end user to run <code class="code codeInline" spellcheck="false" tabindex="0">yum update</code>.</p> <p>If the x86_64 version of a required library is older than the one in the i686 version in the repository, then we'll get the "Protected multilib version" mismatch error. we choose to log this as a failed install and write the following in the log<code class="code codeInline" spellcheck="false" tabindex="0">Version mismatch in required libraries. Run "yum update" before installing.</code>.</p> <p> </p> <p><strong>Solution </strong></p> <p>We do not currently provide an <code class="code codeInline" spellcheck="false" tabindex="0">rpm</code> to install the Kaseya Agent. All Linux based agent installs are done by using the <code class="code codeInline" spellcheck="false" tabindex="0">KcsSetup.sh</code></p> <p>For further info on supported Linux Operation Systems please check this <a title="Linux" rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fhelp.kaseya.com%2FWebHelp%2FEN%2FVSA%2F7000000%2FReqs%2Findex.asp%23home.htm">link</a></p> <p>Steps on how to install Linux using the kaseya package please refer to this <a title="installation" rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fhelp.kaseya.com%2FWebHelp%2FEN%2FVSA%2FR8%2Findex.asp%236908.htm">link </a></p> <p><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fhelp.kaseya.com%2FWebHelp%2FEN%2FVSA%2FR8%2Findex.asp%236908.htm"> </a></p> <p> </p> <p>Applies to All VSA version</p> <p> </p> </article> </main>