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Backup failed – the backup wrapper failed to write a valid log file - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="problem">Problem</h3> <p>Backup fails with this error message: -</p> <blockquote class="blockquote"> <p>Backup failed – the backup wrapper failed to write a valid log file</p> </blockquote> <h3 data-id="cause">Cause</h3> <p>The "agent credential" user on the agent machine does not have sufficient permissions to run a backup.</p> <h3 data-id="solution">Solution</h3> <p>1) go to Agent > Set Credential page to check which user backups will run as</p> <p><img src="/attachments/token/isCNxdefM00Xp7mwix61Tk6pv/?name=2015-03-04+16_36_24-R9+test.png" alt="2015-03-04_16_36_24-R9_test.png" width="732" height="159" class="embedImage-img importedEmbed-img"></img></p> <p>2) ensure it belongs to <strong>local</strong> "administrators" group on the backup agent (it may be a domain account, but must belong to local group)</p> <p><img src="/attachments/token/nIGBVlImhTDR5y9FqlaMg4gyf/?name=2015-03-04+16_38_51-2008r2-2.root.unnamed.png" alt="2015-03-04_16_38_51-2008r2-2.root.unnamed.png" width="660" height="299" class="embedImage-img importedEmbed-img"></img></p> <h3 data-id="applies-to">Applies to</h3> <p>Kaseya VSA (Backup module) - all versions</p> </article> </main>