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How To Use Procmon To Gather Logs - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Question</strong>:</p> <p>In some instances, Malwarebytes' Support will require that you run ProcMon on your machine so they can investigate the issue that you are having</p> <p> </p> <p><strong>Answer:</strong></p> <p>To collect the log, please do the following:</p> <div>1. Download ProcMon from this link: <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Ftechnet.microsoft.com%2Fen-us%2Fsysinternals%2Fbb896645.aspx">http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx</a></div> <div> <br>2. Extract ProcMon to your desktop </div> <div> <br>3. Double-click it to run </div> <div> <br>4. Once ProcMon begins running, please try to reproduce the issue. </div> <div> <br>5. Once this is done, please open ProcMon and click File -> Capture Events (this should be checked by default, we want to uncheck it) </div> <div> <br>6. Afterwards, still in ProcMon, click File -> Save and save the ProcMon log. </div> <div> <br>7. Please try to attach the ProcMon log to the ticket </div> </article> </main>