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"CD Recovery" boot media falsely reports image password incorrect - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="problem">Problem</h3> <ul><li> When attempting to restore a machine using Acronis boot media created using <em>Backup > Recovery > CD Recovery</em> function, the automated restore fails with error "Password for protected archive is incorrect". </li> <li>The correct password is used, and the same password is accepted when the backup image is accessed from Acronis Management console or "Universal Restore" boot media.</li> <li>Other restore functions in Kaseya work correctly on the same backup image (Explore Volumes, Verify Images, etc.)</li> </ul><h3 data-id="cause">Cause</h3> <ul><li>the problem has been documented</li> </ul><h3 data-id="solution">Solution</h3> <ul><li><em><strong>this article will be updated when solution is available</strong></em></li> </ul><h4 data-id="workaround">Workaround</h4> <ul><li>use "Universal Restore" boot media to restore the machine in question</li> </ul><h3 data-id="applies-to">Applies to</h3> <p>Kaseya VSA (Backup module) - v6.5 and later</p> <p> </p> <p>Ref: SVE-1990</p> </article> </main>