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Traverse: Troubleshooting Network Configuration Manager (NCM) - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>PROBLEM:</strong></p> <p>Unable to back-up a device in the Network Configuration Manager (NCM)</p> <p><strong>SOLUTION:</strong></p> <h3 data-id="this-kb-will-assist-you-in-enabling-scratch-logging-to-assist-in-troubleshooting-ncm-back-up-issues-e-g-back-ups-failing"><strong>This KB will assist you in enabling scratch logging to assist in troubleshooting NCM back-up issues, e.g. Back-ups failing.</strong></h3> <p><strong>Please follow the outlined steps and attach the output to the support ticket.</strong></p> <ol><li> Login to the Web Application as a Superuser or Administrator.<br><br></li> <li> Navigate to CONFIG MGMT > SETTINGS > Adapter Logging.<img src="/attachments/token/2SW0r8jUO5mqwHRtkQgR4FrQy/?name=adapter_loging2.JPG" alt="adapter_loging2.JPG" width="907" height="189" class="embedImage-img importedEmbed-img"></img></li> <li>Tick the check boxes for "Log both DEBUG and FATAL messages" and "Enable logging of adapter operations to a file".<img src="/attachments/token/embxIt569xNzaWh4kEM3srLda/?name=adapter_loging.JPG" alt="adapter_loging.JPG" width="908" height="260" class="embedImage-img importedEmbed-img"></img><br><br></li> <li>Please re-attempt the back-up, it should fail. <br><br></li> <li> Please navigate DGE/DGEx that is monitoring the device and under <strong><Traverse_Home>\apps\netconf\osgi-config\scratch\logs</strong>.<br><br></li> <li>Please attach the scratch logs to your support ticket for review. </li> </ol> </article> </main>