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Patch scan Failed, logs shows -ERROR: doGetVariableValue() failed to open 1\results.muc. Code: 2 - Connect IT Community | Kaseya
<main> <article class="userContent"> <div> </div> <div> </div> <div><strong><br><br><br>Problem </strong></div> <div> </div> <div>Patch scan Failed with the error in Agent logs </div> <div>ERROR: doGetVariableValue() failed to open 1\results.muc. Code: 2<br><br><br></div> <div> </div> <div><img src="/attachments/token/0dkg1wE0Fze6EvdEv11CrmhwE/?name=2015-02-24_1838.png" alt="2015-02-24_1838.png" width="910" height="259" class="embedImage-img importedEmbed-img"></img></div> <div> </div> <div> </div> <div><strong> </strong></div> <div><strong>Causes:</strong></div> <div> </div> <div>1. The path to a directory used by the agent to store working files does not have a valid disk drive or have been removed or deleted in the Agents> Manage Agents> Working Directory </div> <div>2. Login credential for the agent to use in Patch Management in<strong> </strong>Set Credential does not have Administrator rights on the machine</div> <div> </div> <div> </div> <div> </div> <div><strong>Solution </strong></div> <div>1. Set a path directory in the Agent module> Manage Agents > Working Directory and run a Patch Scan </div> <div>2. Check and Verify if Set Credential can download and install the patch by running a patch Test, if this passed, run a Patch Scan. </div> </article> </main>