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Kaseya Service Desk email reader does not automatically poll - Connect IT Community | Kaseya
<main> <article class="userContent"> <div><strong>Problem:</strong></div> <div> Kaseya Service Desk email readers will not automatically poll. It only polls if you manually click on connect now button in the Incoming Email and Alarm Settings > General Tab page </div> <div></div> <div> </div> <div><strong>Cause:</strong></div> <div></div> <div>One or more email readers are failing to connect </div> <div></div> <div></div> <div><strong>Solution </strong></div> <div></div> <div>Navigate to Incoming Email and Alarm Settings > General Tab page </div> <div>click Disable, then click Enable to re-initialize polling.</div> <div></div> <div>This function will only visible if you are using a Master Admin Account that has a Service Desk Administration Role type assigned to it. </div> <div></div> <div><img src="/attachments/token/aPLo3bl6Qq5bZDIQCkiJWFGCz/?name=2015-02-24_0917.png" alt="2015-02-24_0917.png" class="embedImage-img importedEmbed-img"></img></div> <p> </p> <p> </p> <p>Applies to </p> <p>Service Desk </p> </article> </main>