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Why don't some VSA users have access to 'Private Remote Control'? - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="problem"><strong>PROBLEM</strong></h3> <p>Some VSA users do not have access to 'Private Remote Control'.</p> <h3 data-id="cause"><strong>CAUSE</strong></h3> <p>Only User Role Type "<strong>VSA Admin</strong>" grants access to the 'Private Remote Control' function</p> <h3 data-id="solution"><strong>SOLUTION</strong></h3> <p>Assign User Role Type "<strong>VSA Admin"</strong> to a User Role assigned to the VSA User. </p> <ul><li>Go to System > User Security > User Roles</li> <li>Select a role that the user is using</li> <li>Click on the 'Role Type' tab button</li> <li>Click on the 'Assign User Role' button</li> <li>Select VSA Admin and click 'Save'</li> </ul><p><img src="/attachments/token/98cej9MfhPQx4P2wyDIxqHz17/?name=2015-02-19_1324.png" alt="2015-02-19_1324.png" width="649" height="321" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p><strong>Note</strong>: The ‘<strong>VSA Admin</strong>’ Role Type has increased access to selected functions in the VSA. You can review/edit this access by reviewing the ‘<strong>Access Rights</strong>’ tab after the ‘<strong>VSA Admin</strong>’ Role Type has been assigned to the User Role.</p> <p> </p> <p><strong>APPLIES TO</strong></p> <p>Kaseya VSA (R8 and above)</p> </article> </main>