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Verify Backup task hangs after scheduled backup job - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="problem">Problem</h3> <ul><li>Backup schedule is configured with "Verify Backup" option selected</li> <li>a backup runs and completes successfully, but no verify has been logged</li> <li>subsequent backup jobs log are skipped with this status - "backup skipped because backup was already running"</li> </ul><h3 data-id="cause">Cause</h3> <ul><li>Acronis has issued a Cancel/Retry prompt due to an environmental issue (for example, if the image location could not be accessed due to a network problem)</li> </ul><h3 data-id="resolution">Resolution</h3> <p>1) capture this log file from the agent machine - <kworking>\verifyLog.XML</p> <p>(where <kworking> is the agent working directory, usually c:\kworking)</p> <p>2) open with a<strong> text editor </strong>and look for prompt near the end of the file (example below)</p> <p>3) if necessary, correct the issue that triggered the prompt (it may have been a temporary outage though)</p> <p>4) open <em>Acronis Management Console</em> on the agent machine (if installed), and click "retry" so that verify can continue</p> <p>OR</p> <p>5) kill the acrocmd.exe process on the agent machine - the verify job will then be reported failed by Kaseya and other jobs can be processed</p> <p><img src="/attachments/token/AKkksO066d9ia4JQwIBE8AldH/?name=2015-02-18+11_48_50-C__temp_verifyLog.xml+-+Notepad++.png" alt="2015-02-18_11_48_50-C__temp_verifyLog.xml_-_Notepad__.png" width="996" height="131" class="embedImage-img importedEmbed-img"></img></p> <h3 data-id="applies-to">Applies to</h3> <p>Kaseya VSA (Backup module) - v6.5 and later</p> <p>Acronis Backup v11.5</p> </article> </main>