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Offsite Synthetic backups fail to run if "limit sets" option is enabled on offsite server - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="problem">Problem</h3> <ul><li>Backup agent has "Synthetic Full" feature enabled in Backup schedule</li> <li>Its backups are replicated to an Offsite Server with "Limit Sets" feature enabled</li> <li>Only the first synthetic full backup runs. Subsequent jobs get stuck in the queue, as shown below</li> </ul><p><img src="/attachments/token/ZlGIOD86POEUZLWrgJDbwSJME/?name=image1.png" alt="image1.png" width="723" height="206" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p><img src="/attachments/token/O2qWXv0LzgGvZaRC4NOhy5pZc/?name=image+2.png" alt="image_2.png" width="701" height="372" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p><img src="/attachments/token/ONkDYgbR7joRXYs3MhEaSME2M/?name=image+3.png" alt="image_3.png" width="834" height="413" class="embedImage-img importedEmbed-img"></img></p> <h3 data-id="cause">Cause</h3> <ul><li>the problem has been documented</li> </ul><h3 data-id="solution">Solution</h3> <ul><li><strong>this article will be updated when solution is available</strong></li> </ul><h4 data-id="workaround">Workaround</h4> <ul><li>disable "Limit Sets" feature on relevant offsite server (from <em>Offsite Servers</em> page)</li> </ul><p>OR</p> <ul><li>disable "Synthetic Full" feature in Backup schedule (<em>Schedule Volumes</em> or <em>Schedule Folders</em>)</li> </ul><p>To resolve the "orphaned" offsite synthetic backups, refer to<a rel="nofollow" href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/entries/102008793"> this article.</a></p> <h3 data-id="applies-to">Applies to</h3> <p>Kaseya VSA (Backup module) - v6.5 and later</p> <p>Acronis v11.x</p> <p> </p> <p>Ref: SVE-845</p> </article> </main>