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An error occurred on the server when processing the URL - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="problem">Problem:</h3> <p>You receive an error message on one or more webpages within the Kaseya interface:</p> <blockquote class="blockquote"> <p>An error occurred on the server when processing the URL. </p> <p>Please contact the system administrator.</p> <p>If you are the system administrator please click here to find out more about this error.</p> </blockquote> <p>The hyperlink provided therein leads you to a generic Microsoft informational page on IIS and gives no further information on the error</p> <h3 data-id="cause">Cause:</h3> <p>Friendly error messages are disabled by default in IIS, the actual, true error ocurring is not being displayed</p> <h3 data-id="solution">Solution:</h3> <p>Enable friendly error messages so that we receive a more verbose error message (including an error code). To do so, please follow below steps:</p> <blockquote class="blockquote">"1) Start an elevated command prompt. Right-click the command shell item in the Start-Accessories menu and select "Run as Administrator". 2) Run the following command: %windir%\system32\inetsrv\appcmd set config -section:asp -scriptErrorSentToBrowser:true"</blockquote> <p>To disable friendly error messages, after troubleshooting, use this command:</p> <blockquote class="blockquote">%windir%\system32\inetsrv\appcmd set config -section:asp -scriptErrorSentToBrowser:false"</blockquote> </article> </main>