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KB2830477 Won't Install - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="problem"><strong>Problem</strong></h3> <ul><li>KB2830477 fails to install on all machines. Agent procedure logs contains error "<agent> does not have a patch log for KB2830477"</li> <li>When checking failed patches under Patch management - > Patch Status, It shows that patch KB2830477 has failed to install. When checking locally on managed endpoints patch has already been installed successfully.</li> <li>KB2830477 is installed locally on the endpoint but the patch is marked as failed in Kaseya Patch Management. </li> </ul><h3 data-id="cause"><strong>Cause</strong></h3> <p>Microsoft released a bad patch initially. </p> <p><strong>Solution</strong></p> <ul><li>Go to Patch Management - > Patch Parameters - > and remove the download link for all versions of KB2830477</li> <li>Let Automatic Update run its normal patch process and the patch will then be detected as installed in Kaseya</li> </ul><h3 data-id="more-information"> <strong>More Information</strong> </h3> <ul><li>Patch Data Overview - <a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/entries/33759988-Patch-Data-Overview" rel="nofollow">https://helpdesk.kaseya.com/entries/33759988-Patch-Data-Overview</a> </li> <li>Patch Installation Process Overview - <a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/entries/36047467-Patch-Installation-Process-Overview" rel="nofollow">https://helpdesk.kaseya.com/entries/36047467-Patch-Installation-Pro...</a> </li> <li>Patch location tab documentation link - <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fhelp.kaseya.com%2FWebHelp%2FEN%2FKPATCH%2FR8%2Findex.asp%23356.htm">http://help.kaseya.com/WebHelp/EN/KPATCH/R8/index.asp#356.htm</a></li> </ul><h3 data-id="n-a"> </h3> <h3 data-id="applies-to">Applies to</h3> <p>Kaseya VSA - V6.3 and above</p> </article> </main>