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File that I added as an exclusion is still getting detected - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Problem</strong>: File(s) keep on getting detected as a threat even though I added the file as an exclusion on the profile</p> <p><strong>Cause</strong>: The KAV profile may not have applied correctly</p> <p><strong>Resolution</strong>: Log-in to the machine and open the Kaspersky UI, check under the exclusion list that the file that you added is there.</p> <p><img src="/attachments/token/dSGPcDW44VhSKkr8BW980PU40/?name=add+exc.jpg" alt="add_exc.jpg" width="766" height="312" class="embedImage-img importedEmbed-img"></img></p> <p>If the file is not there please reapply the profile again. </p> <p>If you continue to have issues, try creating a new profile and assign the new profile.</p> <p>If the issue still persists after trying all these steps, please create a Support Ticket.</p> </article> </main>