Ask the Community
Groups
Kaspersky is falsely identifying viruses - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Problem</strong>: Kaspersky is falsely detecting a file as a virus</p> <p><strong>Cause</strong>: While Kaspersky tries its best to avoid such situations, it may still happen</p> <p><strong>Resolution</strong>: The following can be done:</p> <p>1. Add the file as part of the exclusion list</p> <p>2. Or, you can get us the file that is being detected as a false positive so we can send it over to Kaspersky Support for analysis</p> <p>Normally in this situation, Kaspersky will either confirm that it is a threat or they will whitelist the file so it no longer gets detected as a false positive.</p> </article> </main>