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VNC Error "Failed to open the local file: C:\users\xxxx\appdata\local\temp\low\libkacm.dgst " - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="problem">Problem</h3> <p>When using VNC to remote control any machine, using IE11, I get the following errors</p> <p>"Failed to open the local file: C:\users\xxxx\appdata\local\temp\low\libkacm.dgst"</p> <p>OR</p> <p>"Failed to open the local file: C:\users\xxxx\appdata\local\temp\low\libkacm.dll"</p> <p>where xxxx=local user</p> <p> </p> <h3 data-id="solution">Solution</h3> <p>This error is caused by UAC being enabled on the admin machine</p> <p><br>If user account controls (UAC) is enabled on the admin machine you will need to do one of the following:</p> <ul><li>Run IE as administrator</li> <li>Disable UAC</li> </ul><p>Note: Disabling UAC requires a reboot before it takes effect</p> <p> </p> <h3 data-id="more-information">More Information</h3> <p>Turn User Account Control on or off - <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fwindows.microsoft.com%2Fen-nz%2Fwindows%2Fturn-user-account-control-on-off%231TC%3Dwindows-7">http://windows.microsoft.com/en-nz/windows/turn-user-account-control-on-off#1TC=windows-7</a></p> <h3 data-id="n-a"> </h3> <h3 data-id="applies-to">Applies to</h3> <p>Kaseya VSA - v6.5 and above</p> </article> </main>