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Troubleshooting Failed Patch Installations - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>PROBLEM:</strong></p> <p>My patches are failing to install. What can I do to troubleshoot why they failed?</p> <p><strong> SOLUTION:</strong></p> <p>Patches can fail to install for a variety of reasons. This KB article will address specifically patches that fail to install when the File Source is set to 'Download from Internet'.</p> <p>Here are the steps:</p> <p> </p> <div>1). Go to the Patch Management > Patch Status page and locate the 'Failed Patch' column. I clicked on the number and a new window pops up listing the patches that failed on the machines. Make a note of which patch you selected.</div> <div> <br>2). On this new window click on one of the patches that failed and a new window pops up with specific details about the patch.</div> <div> <br>3). Locate the Update Identifier row and copy top row of the Update Identifier. It is highlighted in yellow in the screenshot below<br><br><img src="/attachments/token/80apbJhlo35VFvVNPLOd2awdL/?name=2-13-2015+1-30-42+PM.jpg" alt="2-13-2015_1-30-42_PM.jpg" width="459" height="367" class="embedImage-img importedEmbed-img"></img><br><br>4). Now, open the WindowsUpdate.log file directly from the machine within the C:\Windows directory. You can also obtain this file through Remote Control > FTP, KLC > File Manager, or Agent Procedures tab > Get File.</div> <div> <br>5). Within the WindowsUpdate.log file, scroll all the way to the bottom as the newest results are written to the bottom. Once at the bottom start a search (CTRL + F). Paste the Update Identifier obtained in Step 3 here and search up. You'll eventually find a note specifying specifically why the patch failed.<br><br>For my machine I used, the patch KB2833941 and found the patch failed with the following message.<br><br>REPORT EVENT: {EF35E621-C34A-46A3-AB55-BFAF7490332C} 2014-09-10 03:14:34:610-0600 1 182 101 {343E12E8-8772-4A72-9982-570122E959DB} 203 80070643 KPtchMgt2 Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 1.1 SP1 on Windows XP, Windows Vista, and Windows Server 2008 x86 (KB2833941).<br><br>This is a very specific message that will require some research through Microsoft. What you really need is the Microsoft Update error code. In this case, the error code is 0x80070643.<br><br>You can then reference this link on the Microsoft support websites to detail specifically why this patch failed and follow their steps to resolve the issue with this particular patch.</div> <div> </div> <div><strong>Applies To</strong></div> <div> </div> <div>Kaseya VSA - All version - Kaseya Patch Management</div> </article> </main>