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How can I configure my Kaseya agents to check-in to the Kaseya server via a proxy? - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>PROBLEM</strong><br>My agents are on machines that have to go via a proxy server to reach the internet.<br>The agents are not able to check in to the Kaseya server (they remain grey)<br><br><strong>CAUSE</strong><br>The Kaseya Agents require a direct TCP/IP connection to the Kaseya Server - they are not proxy aware.<br><br><strong>WORKAROUND / SOLUTION</strong><br>In order for a Kaseya Agent to successfully check-in to the Kaseya server, you must allow outbound connections from the agent machine to the kaseya server directly.<br>There is no way to tell the agent to use a proxy server.<br><br><strong>ADDITIONAL INFORMATION</strong><br>How to diagnose "grey" agents - <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.zendesk.com%2Fentries%2F27862397-How-to-diagnose-grey-agents">https://kaseya.zendesk.com/entries/27862397-How-to-diagnose-grey-agents</a><br>Troubleshooting Kaseya Agent check-in problems - <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.zendesk.com%2Fentries%2F32389373-Troubleshooting-Kaseya-Agent-check-in-problems">https://kaseya.zendesk.com/entries/32389373-Troubleshooting-Kaseya-Agent-check-in-problems</a></p> </article> </main>