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Traverse: Frequent 'DGE Communication Lost' events/alerts - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>PROBLEM:<br></strong>Frequent 'DGE Communication Lost' events/alerts are received<br><br></p> <p><strong>CAUSE:<br></strong>Clock offset between DGE/DGE Extension and BVE<br><br></p> <p><strong>SOLUTION:<br></strong>An offset between the clock on a DGE/DGE extension with the clock on the BVE can lead to spurious 'DGE Communication Lost' events and optionally email alerts. To determine if this is the case, as a 'superuser' navigate to 'Superuser->Health' and review the 'Time Offset' column for the DGE or DGE extension. The value is expressed as hours:minutes (or hours:minutes:seconds in 9.5 or greater), so +00:01 means 1 minute ahead of the BVE clock.</p> <p>If there is an offset, it should be corrected by ensuring that the clocks on both the BVE and DGE/DGEx are synchronized with accurate sources to achieve zero offset.</p> <p><br><strong>APPLIES TO:<br></strong>All versions of Traverse</p> <p><br><strong>REFERENCE:</strong></p> </article> </main>