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KAV: Kaspersky Endpoint Protection v10 blocks VPN access on Windows Server Operating System that hosts VPN role - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="problem"><strong>Problem:</strong></h3> <p>VPN's do not work while KAV is installed on Windows Server operating system that host RRAS (Routing and Remote Access) role</p> <h3 data-id="solution"><strong>Solution:</strong></h3> <p>There are two possible approaches to resolve this problem: -</p> <p>1) Install attached KAV 10 patch on Windows Server (There is no notification that it has been completed, then reboot)</p> <p>Patch_pf401.zip : For Windows Server 2012 (For all Server Editions)</p> <p>Patch_pf343.zip : For Windows Server 2008 and SBS 2011</p> <p>2) Test VPN access</p> <p><strong>Note</strong> :- Above patch works most of the times. In case it doesn't work please try the below workaround</p> <p>OR</p> <p>Kaspersky network drivers on Windows server operating system cause this issue. Since network drivers are not used by "File Anti-virus" component it can be disabled. It is the most reliable and simple way to fix all compatibility problems :- </p> <p>To disable KES network drivers :-</p> <p>1) Disable KES self-protection</p> <p>2) Run reg-file (download link below) and confirm changes to registry</p> <p>3) Enable KES self-protection</p> <p>4) Reboot machine</p> <p> 5) Test VPN access</p> <h3 data-id="further-investigation">Further Investigation</h3> <p> If the issue persists, please contact Kaseya Support and provide them the following information: </p> <ul><li>A GSI Report: <a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/entries/32433883-Using-Get-System-Info-tool-for-KAV" rel="nofollow">https://helpdesk.kaseya.com/entries/32433883-Using-Get-System-Info-...</a> </li> <li>Process Monitor Logs: <a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/entries/102736263-How-to-Collect-Process-Monitor-Logs" rel="nofollow">https://helpdesk.kaseya.com/entries/102736263-How-to-Collect-Proces...</a> </li> <li>Application Trace Files: <a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/entries/102736643-How-To-Collect-Application-Trace-Files-KAV-10-" rel="nofollow">https://helpdesk.kaseya.com/entries/102736643-How-To-Collect-Applic...</a> </li> <li>A Memory Dump: <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fsupport.kaspersky.com%2Fgeneral%2Fdumps%2F7989" rel="nofollow">http://support.kaspersky.com/general/dumps/7989</a> </li> </ul><h3 data-id="applies-to">Applies to</h3> <p>KAV 10 installed on Windows Server Operating System with Routing and Remote Access role</p> </article> </main>