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User Unable to See any Desk from the Service Desk Selection Box it shows "--No Service Desk in Scope-- - Connect IT Community | Kaseya
<main> <article class="userContent"> <div> <strong>Problem : </strong>User Unable to See any Desk from the Service Desk Selection Box<br>it shows "--No Service Desk in Scope-- </div> <div> </div> <div><img src="/attachments/token/8vRZGYhS0ahS7sJk6vpDF569p/?name=2015-02-11_1348.png" alt="2015-02-11_1348.png" width="1597" height="287" class="embedImage-img importedEmbed-img"></img></div> <div> </div> <div> <strong>Cause: </strong> Service Desks are assigned to Scopes, if a scope has no desks assigned to it then users of this scope will be unable to use the Service Desk in question.</div> <div> </div> <div> <strong>Solution: </strong>To allow SD users access to your Desks you need to do the following </div> <div> </div> <div>1. Navigate to System > User Settings > Scope > Select the user's scope </div> <div>2. Select Service Desk Tab and click Assign , then select from the list the Service Desk you would want to assign to this user</div> <div>3. Verify desk access for the users </div> <div>4. *<strong>Optional</strong>*: If the issue resides in the Agent Portal for Agent Users, the Service Desk will need to be added to the <strong>Anonymous </strong>Scope.</div> <div> </div> <div><img src="/attachments/token/pZS4cbqkf5djZNRhqgh4N7Xmf/?name=2015-02-11_1353.png" alt="2015-02-11_1353.png" class="embedImage-img importedEmbed-img"></img></div> <div> </div> <div> </div> <div>Applies to </div> <div>Service Desk</div> </article> </main>