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Users unable to see newly added organization in the Organization selection box in the Ticketing > Tickets> Organization Field - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Problem </strong></p> <p>When creating a new Ticket , Users unable to see newly added organization in the Choose Organization Box </p> <p> </p> <p><img src="/attachments/token/nluJk6g1xyULO5rsrx57z2JWe/?name=2015-02-13_2153.png" alt="2015-02-13_2153.png" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p><strong>Cause</strong></p> <p>User's Scope does not have this " Organization" added to their scope </p> <p>The New Organization does not have the Staff User assign to it (Staff User- staff member who is associated to the organization and does not</p> <p>have the SD Roletype, whose main function is to view and create/update ticket ) </p> <p> </p> <p><strong>Resolution</strong></p> <ol><li>Log in as Master Admin</li> <li>Navigate to System > User Settings > Scope</li> <li>Select the User's Scope</li> <li>Check and Verify if the newly added organization in the Organization Tab, if not Add the organization</li> <li>for Staff User , Navigate to System > Orgs/Groups/Dept/staff > select the Organization and check to see if this staff user is associated to the Organization </li> </ol><p> </p> <p><strong>Applies to </strong></p> <p>Service Desk</p> <p>All VSA Version </p> </article> </main>