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How to hide hidden notes in Ticketing and to Define access to each ticket field? - Connect IT Community | Kaseya
<main> <article class="userContent"> <div><strong>Question </strong></div> <div>How to hide hidden notes in Ticketing and to <strong>Define access to each ticket field</strong> </div> <div><strong> </strong></div> <div></div> <div><strong>Answer: </strong></div> <div>To Define Access to each ticket field, Navigate to Access Policy > Select the Role from the drop down list that would want to define access</div> <div>then select from from the level of access on each ticket field as shown below: </div> <div> </div> <div><img src="/attachments/token/0UiW6HpGg0dbxHqjjpbea6QT9/?name=Define_access_in_ticketing.png" alt="Define_access_in_ticketing.png" class="embedImage-img importedEmbed-img"></img></div> <div> </div> <div> </div> <div>Three levels of access are possible:<br><ul><li>Full Access - Can view and modify this field in every ticket.</li> <li>View Only - Can see but not change the value of this field.</li> <li>Hidden - Hidden fields are not shown.</li> </ul></div> <div><strong> </strong></div> <div><strong>Applies to </strong></div> <div>Ticketing<strong> </strong> </div> <div>All VSA Version</div> </article> </main>