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How to Create a Custom Ticketing Field in Ticketing Module - Connect IT Community | Kaseya
<main> <article class="userContent"> <div><strong>Question</strong></div> <div><strong> </strong></div> <div>How do I create a custom ticketing field in the Ticketing module?</div> <div></div> <div></div> <div></div> <div><strong>Answer</strong></div> <div> <ul><li>Navigate to Ticketing > Configure Ticketing > Edit Fields </li> <li>Click New and a New Field will display, </li> <li>Rename this New field to the appropriate field label,</li> <li>Select Type</li> <li>optionally set a Default Value and</li> <li>click update. </li> </ul></div> <div><img src="/attachments/token/lcvqy9DvQ7hAjHGNwaCI1czfL/?name=2015-02-06_1024.png" alt="2015-02-06_1024.png" class="embedImage-img importedEmbed-img"></img></div> <div></div> <div></div> <div></div> <div>The fields you define here display in the following pages: <br>View Summary, View Ticket, Delete/Archive, Access Policy, Due Date Policy and Email Mapping.</div> <div></div> <div></div> <div><strong>Applies to </strong></div> <div>Ticketing </div> <div>All VSA Version</div> </article> </main>