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How to format email notifications that are sent out via the Ticketing module? - Connect IT Community | Kaseya
<main> <article class="userContent"> <div><strong>Question </strong></div> <div>How to format email notifications that are sent out via the Ticketing module?</div> <div> </div> <div><strong>Answer </strong></div> <div>The following email notifications in Ticketing tab > Notify Policy can be edited by MASTER role users only:</div> <div>1. Edit Summary</div> <div>2.Assignee Change</div> <div>3.Due Date Change</div> <div>4.Field Change </div> <div>5. Send auto response to emails creating new tickets</div> <div> </div> <div> </div> <div> </div> <div> </div> <div><img src="/attachments/token/IFWqJJ69keYhs0kks3R5gTVUJ/?name=format_email_.png" alt="format_email_.png" class="embedImage-img importedEmbed-img"></img></div> <div> </div> <div> </div> <div> </div> <div>APPLIES TO: </div> <div> </div> <div>VSA ticketing module </div> <div> </div> <div>6.3 +</div> </article> </main>