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Spam Mails are being created as ticket, how to stop this ? - Connect IT Community | Kaseya
<main> <article class="userContent"> <div><strong>Problem </strong></div> <div></div> <div>Spam Mails are being created as ticket, how to stop this ?</div> <div></div> <div><strong>Solution </strong></div> <div></div> <div>Filter /Reject inbound emails containing Spam by Navigating to Ticketing >Configure Ticketing > Email Reader> "Reject Inbound emails containg ...." </div> <div> </div> <div> <img src="/attachments/token/9oDnX8XePAmZikcnfubQz6bgc/?name=reject_inbound.png" alt="reject_inbound.png" class="embedImage-img importedEmbed-img"></img></div> <div></div> <div> <ul><li> This option only displays for <a title="Users" rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fhelp.kaseya.com%2FWebHelp%2FEN%2FVSA%2FR8%2Findex.asp%2390.htm%23o3563">master role users</a>. Enter text to ignore inbound emails containing this text <em>in the subject line</em>. Matching is case insensitive. <em>Quotes and wildcard characters such as * and ? are interpreted literally as part of the string content.</em>Create multiple filters using multiple lines. Multiple filters act as an OR statement. Surround whole words with spaces on both sides of each word. Example: </li> </ul> Undeliverable </div> <div> Do Not Reply <br><br><ul><li> This same ignore list can be maintained in the Ticketing > <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fhelp.kaseya.com%2Fwebhelp%2FEN%2FVSA%2FR8%2Findex.asp%23434.htm">Email Reader</a> page and the Service Desk > Incoming Email and Alarm Settings > General tab. this list can also be maintained manually by editing the <code class="code codeInline" spellcheck="false" tabindex="0"><Kaseya_Installation_Directory>\Kaseya\KServer\ignoreSubject.txt</code> file for On-premise customer . </li> </ul></div> </article> </main>