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How To Disable KAV Network Driver If Experiencing VPN Incompatibilities - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Problem</strong></p> <p>VPN's do not work while KAV is installed on an endpoint and/or KAV causes BSOD's on an endpoint.</p> <p></p> <p><strong>Solution</strong></p> <p>Disable the network driver. Usually, the incompatibility with VPN's stems from Kaspersky's network driver. To disable this driver, please follow the steps below:</p> <ol><li>Disable Self-Defense on the endpoint:<br><img src="/attachments/token/s1xJwjVN2v2bGEESwvEICNhJF/?name=disable-self-defense.PNG" alt="disable-self-defense.PNG" class="embedImage-img importedEmbed-img"></img></li> <li>Note: If you cannot interact with the KAV GUI while remoted onto the endpoint, please refer to the following KB on how to resolve this issue within Kaseya: <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fhelpdesk.kaseya.com%2Fentries%2F99742886-Unable-to-use-KAV-Kaspersky-user-interface-from-remote-control-session">https://helpdesk.kaseya.com/entries/99742886-Unable-to-use-KAV-Kaspersky-user-interface-from-remote-control-session</a></li> <li>Once self-defense is disabled, run the attached registry file (disable_network.reg) on the endpoint. This will disable the network driver upon a reboot.</li> <li>Reboot the endpoint. </li> </ol><p> </p> <p>If the issue persists, please contact Kaseya Support and provide them the following information:</p> <ul><li>A GSI Report: <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fhelpdesk.kaseya.com%2Fentries%2F32433883-Using-Get-System-Info-tool-for-KAV">https://helpdesk.kaseya.com/entries/32433883-Using-Get-System-Info-tool-for-KAV</a></li> <li>Process Monitor Logs: <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fhelpdesk.kaseya.com%2Fentries%2F102736263-How-to-Collect-Process-Monitor-Logs">https://helpdesk.kaseya.com/entries/102736263-How-to-Collect-Process-Monitor-Logs</a></li> <li>Application Trace Files: <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fhelpdesk.kaseya.com%2Fentries%2F102736643-How-To-Collect-Application-Trace-Files-KAV-10-">https://helpdesk.kaseya.com/entries/102736643-How-To-Collect-Application-Trace-Files-KAV-10-</a></li> <li>A Memory Dump: <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fsupport.kaspersky.com%2Fgeneral%2Fdumps%2F7989">http://support.kaspersky.com/general/dumps/7989</a></li> </ul> </article> </main>