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How to resolve Red Icon / Alarm icon in the Alarm status in KNM - Connect IT Community | Kaseya
<main> <article class="userContent"> <div><strong>PROBLEM</strong></div> <div>How to resolve Red Icon / Alarm icon in the Alarm status </div> <div></div> <div><strong>CAUSE</strong></div> <div></div> <div>If the Test fails in one of the monitor It will display an Alarm icon (red box with exclamation point )</div> <div></div> <div><strong>RESOLUTION</strong></div> <div></div> <div>This will remain in the Alarm State until </div> <div><ol><li>the test no longer fails, or</li> <li>the Alarm is acknowledge by a user </li> </ol></div> <div></div> <div>To acknowledge the alarm:</div> <ul><li> Navigate to Monitoring > View > Device Node> Select the Monitors that you would want to acknowledge the alarm </li> <li>On the Left Panel > command view > Select Acknowledge Alarm</li> </ul><div> <div></div> <div><img src="/attachments/token/nORaGsfMP6qHeXHaiTu0ibwti/?name=acknowledge_alarm.png" alt="acknowledge_alarm.png" width="847" height="433" class="embedImage-img importedEmbed-img"></img></div> <div> <br><ul><li> The <strong>Acknowledge Alarm</strong> window will appear. </li> <li> Under Modify the Selected monitors , choose Clear alarm status from the drop down list and click Acknowledge Alarm button </li> </ul><p> </p> <p><img src="/attachments/token/bGO2AXsrLmUzVcvlysS7gKR99/?name=2015-02-05_1448.png" alt="2015-02-05_1448.png" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p><strong>APPLIES TO</strong></p> <p>KNM integrated versions </p> <p>VSA 7 , R8 , R9 </p> <p> </p> </div> </div> </article> </main>