Ask the Community
Groups
Troubleshooting: Cannot Scan Interfaces in KNM - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Problem</strong></p> <p>Interfaces do not appear when you scan the interfaces of a device.</p> <p><img src="/attachments/token/fvGCmNjZ7cBPgyozJNQo2h0wC/?name=1.png" alt="1.png" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p><strong>Cause</strong></p> <p>The most common cause is credentials are not properly assigned to the device. </p> <p><strong>Solution</strong></p> <p>First step is to check that the asset you are trying to monitor is properly configured with the appropriate credentials.</p> <p>After you confirm that the credentials are properly configured on the asset make sure the credentials placed in the Edit monitor page are correct before scanning the interfaces.</p> <p><img src="/attachments/token/QaLSTa5Qkb7EWeTf5RAAaM9uD/?name=2.png" alt="2.png" class="embedImage-img importedEmbed-img"></img></p> <p>If the credentials are correct and everything is configured properly, then the interface list will populate.</p> <p><img src="/attachments/token/XOJZwmDoA9TDGwLGuB1wPrXLk/?name=3.PNG" alt="3.PNG" class="embedImage-img importedEmbed-img"></img></p> <p><strong>Applicable to</strong></p> <p>All versions of KNM</p> </article> </main>