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Troubleshoot: Virus Definitions are not updating - Connect IT Community | Kaseya
<main> <article class="userContent"> <p>Problem: The Virus Definitions are not updating as per schedule that you set on KAV profile</p> <p><img src="/attachments/token/sYqkHbIFWQmjDakheJOC0MHpU/?name=av+def.jpg" alt="av_def.jpg" class="embedImage-img importedEmbed-img"></img></p> <p>Cause: The profile did not properly get assigned to the machine</p> <p>Resolution: If you notice that the virus definitions are out of date, go to the profile and under "Update Option" check and see what setting was applied</p> <p><img src="/attachments/token/SpcPcp5qZI2meCoKLkymCTQCV/?name=update+option.jpg" alt="update_option.jpg" class="embedImage-img importedEmbed-img"></img></p> <p>Login to the machine, locally, and open the Kaspersky UI, under Update, confirm if the settings match the profile</p> <p><img src="/attachments/token/hLmXFfJEgkatuJPRWAnYEVFSn/?name=update+option+1.jpg" alt="update_option_1.jpg" width="616" height="379" class="embedImage-img importedEmbed-img"></img></p> <p>If they do not match, reapply the profile to see if the settings get applied this time. </p> <p>If you continue to have issues, please submit a Support Ticket.</p> <p> </p> </article> </main>