Ask the Community
Groups
Backup failed - Process 'service_process.exe' has failed - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="problem">Problem</h3> <blockquote class="blockquote"> <p>Backup failed - ProtectCommand: Failed to execute the command. Step 'Backup' has failed. TOL: Process 'service_process.exe' has failed.</p> </blockquote> <p> </p> <h3 data-id="cause">Cause</h3> <p>The error may be caused by one of the following issues: -</p> <ul><li>Web Client service causes Acronis backup service to crash</li> <li>backup destination has long initialization time. That can be in environments like SAN or complex RAID or dynamic disk configurations.</li> </ul><h3 data-id="solution">Solution</h3> <p><strong>Step 1</strong> - Increase the timeout for service_process.exe, as described in this Acronis KB article - <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkb.acronis.com%2Fcontent%2F37112">https://kb.acronis.com/content/37112</a></p> <p> </p> <p><strong>Step 2</strong> - If the issue persists, disable <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fwww.windowstipspage.com%2Fwhat-is-webclient-service%2F"><em>Web Client</em> service</a>. This service is only required if the machine is used to access Webdav shares on IIS or Sharepoint servers - it can be safely disabled in most environments.</p> <p>1) open Windows services manager (services.msc) </p> <p>2) double click on webclient service </p> <p>3) set the startup type to disabled</p> <p>4) stop the service if it is running.</p> <p> </p> <p><em>If Web Client service is required</em>, proceed as follows: -</p> <p>1) disable DEP (<a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fwww.thewindowsclub.com%2Fdisable-data-execution-prevention%29">http://www.thewindowsclub.com/disable-data-execution-prevention)</a> <br>2) uninstall these MS Office patches - KB978380, KB978382 and KB977724</p> <p> </p> <h3 data-id="applies-to">Applies to</h3> <p>Kaseya VSA (Backup module) - v6.5 and later</p> <p>Acronis Backup client v11.x</p> <h3 data-id="n-a"> </h3> </article> </main>